General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Unlimited data bolt on

When I took out my contract in September 2010 I was sold a £5 per month bolt which gave me unlimited data downloads. In October/November O2 then changed unlimited to 500mb per month. Has anyone else had this problem and if so what was the outcome. Wh...

lost phone do i have to still pay big bill?

i lost my phone and reported it to 02 the next day when i realised. However just had my freindly text from 02 letting me know my bill is £243.45, after i picked myself up off the floor and rang them to see if i could have some of this wavered, bearin...

iPhone 3G - Delay in Receiving Texts

Hello - Newbie here I wonder if anyone can help me. I have the old iPhone 3G on Pay Monthly. Just recently I've had a delay in receiving text messages. I can send them ok, but then my friends will email to say they don't think I am getting their mess...

p2p speeds now dropped since changing package

My internet was working fine a few days ago, could download p2p files really quick and was regularly getting 100kb downloads speeds. Got a phone call last Friday and was told that the price for my plan was going up by about £2 a month. Nothing at all...

How do i put in a claim?

I'm on a 18 month contract and tonight my phone has been accidently damaged, how do i claim on insurance?

How to find out who my stalker is

Hi,I have had someone calling me for a few months know, the number is displayed as unknown, and the person never speaks at the other end. I would like to know who this is, and I have the times of the calls, could you help me ?Thanks

Being charged VAT on top of contract for a personal mobile

Hi,I was hoping someone could help before i get on the phone to o2. I recently upgraded my contract (November 2010) and have noticed that i am being charged for my monthly contract (£35/month) and my calls and messages (outside my allowances) and the...

poor service at o2 bolton

on 3rd jan i upgraded with the same tarriff as previous. got a bill today with £25 call charges which they have deducted from my bank. this will make me go overdrawn and its also cost me the £25. i phoned o2 online and they told me to contact the sho...

Why have prices doubled overnight?!?!

I have been keeping an eye on the Blackberry Torch and have recorded the price of the phone on various tariffs across different networks so I can work out my cheapest route. However on looking at o2's tariffs again tonight, the cost of the phone has ...

Iphone farce!

In August 2009, I purchased a 3G black Iphone on a two year contract. It recently developed problems - 3 hour battery life, overheating & signal drop out.I emailed O2 & was told to take it to Apple which I did & was told that the handset was "obsolet...