Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
O2 have disconnected my service without notice. My account is 100% up to date but for some reason(unknown to me) the fraud department have closed the account. I have tried to get a PAC code to move to a new provider but customer service cant help as ...
I cannot believe how difficult it is to cancel a bolt on. (In fact, it turns out you can’t cancel a bolt-on.) Is my journey of discovery unique?I simply wanted to add one 4Gb bolt-on via the app. I selected 4Gb and paid but the screen which popped up...
Sincerely hoping that all O2 staff are safe and well :- From :- https://www.bbc.co.uk/news/live/cw5yyynpwnzt
I have recently brought the new iPad pro and I choose click and collect as I thought it would be easier but it has been a nightmare its is now 3 days late from the collection date given and also been at the store they were very rude and seemed uninte...
I received an email 15/01 stating my direct debit will be suspended followed by a duplicate 15/02 stating the same.After many hours with customer service and the helpful staff at my local O2 store, it appears that the fraud department have put a flag...
Customer services actual shambles, contacted o2 Eight times now been cut off twice, had restrictions put on my phone now 3 times for money i have already paid last month for my old contract, Been told 5 times this has been sorted only to find out i h...
Well, it is a small world after all: https://archive.ph/4LE0v "Virgin Media O2 (VMO2) has revived takeover talks with TalkTalk as the struggling broadband provider faces a looming cash crunch.Executives at the two companies have held discussions over...
I lost phone in river got new one bought new SIM but need old number transfer
Being chased for a ‘debt’ now for over a year. agreed with o2 that there were no charges when terminating my contract but they keep appearing, now on to my third debt collection company!eveytime o2 confirm the charges should be removed but it appears...
I've put this under Volt as all the following problems have occurred due to being enticed by Virginmedia Retentions to take an O2 Volt SIM as part of a retentions bundle offer for my Broadband, TV service.After the below farce, I tried to purchase a ...
