General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Manchester city centre to enjoy enhanced mobile signal following new connectivity agreement

From the O2 newsroom :- Manchester city centre to enjoy enhanced mobile signal following new connectivity agreement - Virgin Media O2https://news.virginmediao2.co.uk/manchester-city-centre-to-enjoy-enhanced-mobile-signal-following-new-connectivity-ag...

Anyone else have issues with signal?

Everywhere I go lately I just can't get a phone signal. For calls or data. I'm forever having to use people's hot spots just to make calls or message people. Even in the house I'm not getting a good signal. 3g at a push but when I'm checking the netw...

When does an offer expire?

Hi all, I recently tried to take advantage of the offer with Apple Watches - £1 for a pair of AirPods. I placed the order before the deal cut off (12 hours before), but my order was referred to credit . They did not approve the order for nearly a wee...

Stop Apps From Draining Your Battery With This Android Feature

As battery consumption is a topic that is regularly mentioned when talking about mobile 'phones, this article might be of use to some Android users :- Stop Apps From Draining Your Battery With This Android Feature (howtogeek.com)https://www.howtogeek...

Virgin Media O2 delivers three new 4G masts to Uist (Outer Hebrides) in a single weekend

From the O2 press room :- Virgin Media O2 delivers three new 4G masts to Uist in a single weekend - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-delivers-three-new-4g-masts-to-uist-in-a-single-weekend/ And the view of a third-party...

Call Divert

HiWe have a 'call out phone' that we use out of hoursThis phone is diverted to different mobiles depending who is on call (saves carrying two phones)The problem we have is that when some of us go to bed we turn our phones onto silent and only those p...

STILL can't have a cellular iWatch on O2 business!!!!!

How long does it take a company to update their 'platform'???!!! Been waiting years and still no closer it would seem. Perhaps they should spend less sponsoring Rugby Shirts, and invest in their business. Utterly useless.

Unexplained data usage

I got an email saying I’d used 80% of my 30GB data usage before i started work. After work I got an email saying I’d used up all of it. I get regular breaks in my job and I am on my phone a lot in these breaks but not enough to warrant the remaining ...

Moving from business to personal

Been with 02 for over 30 years, just tried to move from business to personal and their staff are just rude and unhelpfull!!looks like I’ve no choice but to go elsewhere!!30 years and the threat you like ahit!

I was an o2 customer and then discovered that I had been changed to a Business account

I was an o2 customer for several years and then discovered that I had been changed to a Business account without my knowledge and that Aerial was acting on behalf of o2. I also recently discovered that I have a verbal contract with Aerial to which I ...