General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Dear o2

I have just been made aware that you plan to increase bills as of february next year. Just a note to say you wont be increasing mine at all not by one penny, Over the last 8 months the service I have recieved has been , to be frank , a load of rubbis...

Apple, Android, windows app for the forum?

Ok now this is just an idea and I'm interested in people's thoughts and if it would be a viable alternate? But would you think having a O2 app dedicated to the forum would be a nice touch and would you use it. Inknowno2 like apps, I have many of them...

Resolved! Unlocking my old iPhone 4

I've upgraded to the iPhone 5 about a month ago, I still have my old iPhone 4 which I want to unlock before I give it to my brother for Xmas what's the best way to do this, I had it on pay monthly

Resolved! Samsung Galaxy S2 Dock

Hi, can anyone recommend a dock for my Samsung Galaxy S2 that the phone will plug directly into (without using an adaptor), with speakers proving a decent volume and that will charge my phone while I use it???

Resolved! how many phones on one account

It was great being with my O2 log-in before the email login. I had 4 phones to look after.2 contract (mine and my husband) and 2 childrens pay as you go phones. I could monitor them all using different log-in now I have 5 phones and only one log-in. ...

Shocking O2 Im Disgusted With You

I had had a contract with o2 a few years, so decided to upgrade on 17th Sept to iPhone 5. The same week I was made redundant, so contacted o2 who told me to return to my local Carphone Warehouse store. I did this and received a refund on 24th Sept.I ...

O2 customer service clueless = very unhappy customer

Hello, I am writing to express my serious disappointment with O2 an the service I have received.Firstly at the beginning of November my contract with O2 was ending and i knew I was going to be moving to Spain later in the month. So I spoke to one of ...

Problem with a Bill.

Hey, I am writing to you in order to get the explanation of what is going on with my bill.So briefly, I have a contract with O2 we ara using unlimited internet and paying on a monthly basis. As I am currently staying in Ukraine I can not call to the ...

where is my voucher?

I bought a new mobile phone from o2 with offer of 50 pound high street voucher. I claimed it on popupsale.o2.co.uk as instruction on the flyer a month ago but I received nothing. I contacted the promotion team at o2promotions@grg.com many times but n...

Resolved! No coverage in Salisbury and cannot get any info

No coverage/ signal again .... And no info to be found. Anyone out there same problem or is it just me