General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Difficulty in Getting any Customer Service

I recently bought a HTC One S and needed to order a Microsim. I made my way to the SIM order page but immediately found it confusing. I am already with O2 (have been for nearly 10 years) so I clicked '>>I am already using an O2 SIM' - this brought up...

O2 down again???

Unable to make/send/receive calls & texts. Similar queries being submitted on Twitter.....please tell me its not happening again

Another iPhone Post... DEFINATELY WORTH READING FOR NEW AND EXISTING CUSTOMERS

If you are upgrading or getting an iphone 5 from o2, they are advising the handsets are coming from carphone warehouse... However o2 are charging you their handset price... check the tariff and phone youre getting on the carphone warehouse site, make...

Resolved! My phone does not work

i recently changed from pay as you go to contract and i kept my old number now neither of the numbers work as my new sim now says 'sim not provisioned mm #2' and now coz i have no service on either phone i am unable to ring customer service! I've bee...

10% off Bill not good enough

I have been an o2 customer for many years now and have had very few reasons to complain. On a whole your service has been good.However, yesterdays disruption caused me and my partner worry, stress and major inconvenience. It was shortly after 1330 wh...

Worst service ever!

Been on hold to O2 for 1 hour and been hung up on twice! It gets worse I thought going to a store when I was placed in a queue where the lady serving advised there were three people in front of me, I sat down for 5 minutes and she came back advising ...

No response from 202 or Chat

Network down, customer service systems down too???

Such Helpful members on here !!

its been a long wait for me and im still waiting but i have to say this forum has been excellent and it has so many helpful members !!! - maybe other networks should do something like this. gotta say pickles and liquid have been excellent helpers ! l...

O2 poor service

Can't believe for the second time this year o2 has let us down again with what I can only call is an appalling service provider. I left t-mobile 4 months ago for 02 biggest mistake of my life. When my contracts up I will def be going back to t-mobile...

Resolved! no network again

I am yet again without a network. Broke down in my car today. I have my phone for such emergancies, but no network and it is still not working at 9.30pm. Had to walk 3 miles to get help. Quite unacceptable. Pretty fed up of this now. 10% off my bill ...