General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! View order status doesn't work

I bought a PAYG phone from this website in the sale and am still waiting for it. The 'View orders' link in my account page never works, it just takes me to a 'BAD REQUEST error 404' page. Yes I have tried several browsers. I have had the email notifi...

Resolved! International calls

I was given a SIM card last year which, if I topped up £10 a month, I could make 50 minutes of calls to a French mobile number - and the receiver did not pay anything for these calls. Is this option still available (I haven't topped up in a while as ...

Resolved! O2 Email not working

Hi, Is anyone experiencing issues with their o2 email account(s)? I have had an o2 email, which I use as my main email for around 5-6 years and it has suddenly stopped working.It has all my contacts, important email and like the fact that it receives...

New Year network activity statistics

Hi guys, As most of you are aware, New year's Eve always sees a huge influx of mobile communication activity across all networks, two of these ways being calls and texts. The team has a few stats to show from the night in question so I thought I'd po...

Resolved! Unwanted Text Messages

I am getting unwanted text messages -usually 3 ,one after the other. I see I am being charged £3.75 by O2 for these. How do I put a stop to them?

Resolved! Authorisation codes for text

I seem to always have trouble buying on line text that I can send from my computer.Is amyone else having the same grief or is this just my phone number for some reason?To send text on line, you first have to buy a batch and then they send you an auth...

Kudos

How do you lose kudos? Seems strange to me

Resolved! Old Tariff charges

Hello, I've just recently discovered that there is a cheeper tariff giving the same service 40% cheaper. I'm on unlimited at £60.00 per month and the new tariff for the same service is £36.00. I upgraded 12 months ago with 12 months left on my contra...

Resolved! Cancellations of new O2 phone contract

I have a new O2 contract I just moved from T-mobile, I am not happy with my O2 contract. I never use up all my phone call minutes each month in my contact but they charge me for off peak phone calls, never with any other contract have I been charged ...

LEAVING O2....

Hey! leaving O2 at the end of my contract after 15 years I guess...wow! Ive been offered an awesome deal by Virgin Mobile...£23 Unlimited data...unlimited texts and 1200 mins of calls and free insurance.... and a new phone ofcourse. However I have no...