General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Customer Service (202): Horrible, Worst & a COMPLETE NIGHTMARE

Summary: I have waited 3 days and still have not been able to add a data package on to my phone. What made the wait worse is I have had to deal with pointless conversation, misleading information and rudeness from O2 Customer Service. Background: I b...

Some Positive O2 News

There's been a lot of negativiity on this forum lately with people threatening to go elsewhere and dump O2 after 15 years of being a loyal customer, etc etc ad nauseam. Well, there was an interesting article in Saturday's Guardian about Vodafone. App...

Error with Mobile Web settings provided by O2.

I have been in a live chat session with O2 services trying to fix my APN settings. I asked for all settings to be sent to me so I could start fresh.I would like to bring the following to (someone's) attention. I received these Mobile Web APN settings...

Customer service? What customer service?

I'm at the end of my tether. Been with 02 for over 5 years, but reception at my home has been so bad since May that I've finally given up and moved to Orange. Wanted to take my no. with me and had to contact 02 customer service to do this. HOWEVER 02...

Voicemail abroad

I have been trying for over a week to get my voicemail whilst abroad. I communicated with 02 last week for nearly an hour who advised that they had to change my default pin to a roaming pin, dont worry they said your voicmail will be up and running i...

Customer loyalty

Does anyone else feel that o2 do not take customer loyalty/service seriously? I have been a customer of o2's (and all those that were before) for 20 years. Currently I have 4 x phone contracts with them and 1 x iPad contract. I rang them prior to the...

Campaign to improve customer service

If you'd like to apply group pressure to O2 in the hope that they will improve their customer service, please follow @O2PayAttention on twitter. Once we have enough followers we'll start making some noise, perhaps then they will listen, individually ...

Batteries

Forgive me if this ends up into a rant. My Galaxy S2 has started to behave oddly. I could be on the net with it, then put it to sleep and place it on the table. So many minutes later i can not wake it up. I take out the battery, put it back in and on...

The worst customer service ever ?

Where to start? This is a long one - sorry.I have been a loyal customer with O2 for 10 years. I have a number of phone contracts with O2. On April 27th I decided my son was old enough to pay his own phone bill and decided to contact O2 through the ch...

Calling All Volunteers to support us today!

It's Telefónica International Volunteer Day today, and we’d like to extend this great initiative to all O2 Community members here! Tell us how your local communities can be involved and what one piece of message would you like to give to encourage/ m...