General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

bad day

am having bad daystarted with going to dentist for broken tooth.got back home and in post my pension getting taxed even more.and then get a text from o2: we're sorry, we've been charging you 20p for sending picture messages instead of 25p so were jus...

Resolved! Stole phone - disgraceful options from 02. Be warned.

Having your phone stolen (iPhone5) is bad enough, but when you learn that you cannot replace your phone without signing up for a NEW contract, the whole episode is made even more painful.Yes, you still have to keep your existing contract. You have to...

Resolved! Email down - AGAIN!

Mail server is on the blink, can't get webmail or mail to my email client. What's going on o2????

Age verification £1

That's last nail on the coffin,,charging people for verification of you age,,well done O2 you lost one more customer

02 E_MAIL SCAM WARNING

WARNING THIS E.MAIL IS A SCAM: It is designed to get you to give login details and they will use them to get a money card onlineservices@O2.co.uk"Dear Valued Customer,You have a new security update from O2 . Pleaselog in to your account to confirm th...

Resolved! Please Help!!!

I want a new tariff but it says it will only start 17 December 2032. How do I change this and does it even matter? Please help!!

Response

According to a response from the CEO's office, and I quote; "we don't offer compensation".

Poor customer service

Not sure how/where to post this but just want it to be known i have had the most shambolic and incompetent service i can remember receiving from any company for a long time. MANY MANY promised callbacks not made. messages left not replied to. problem...

Resolved! texts to New Zealand

Just wondered if anyone else has been having problems sending texts to NZ? Although I have been charged for the texts I sent to my sister in NZ she rang me to ask if I was ok as she hadn`t received any from me for 2 days.I tried sending them to her h...

Has anyone got txts from shortcode 65655 pretending to be o2

I called customer services yesterday and today i've received 2 text messages from the short code number 65655 pretending to be o2 asking me how i rated the customer service experience yesterday.the 1st text was: Hello, thanks for contacting o2. We'd ...