General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

no mobile reception in donaghadee

I live in Donaghadee , and both myself and wife have had 4 days up to now with bad mobile or nil reception, i have phoned o2 4 times, and they say they are looking into the problem, my latest call they said that o2 dont have engineers, and that they ...

New contact us page????

That new layout and landing page need some serious rethinking it is diabolical

Resolved! mms unavailable

Just got new contract and Nokia lumia 900, but I have just received a mms message and not able to view it. Why?

12 month Contract- Pointless

I have been a loyal O2 customer for the last 9 years and typically spent £80-90 a month. In June I signed up for another 12 months and paid the highest tariff so I could get 6 month early upgrades (I'm a geek!). My first phone was a Galaxy s3 to whic...

Resolved! Cant switch off voicemail from abroad? Really?...

I called o2 before I left the UK - I'm currently in Melbourne at the moment, and will be for 6 months - and asked for advice on what to do to lower my bill, data roaming etc - but nothing was mentioned about voicemail. I've now been out here 3 week a...

Removal Of Posts - Biased Community Admin?

Hello All, One of my good threads has just been deleted? I received a message threatening to "ban" me off this forum if I continue to un-intentionally cause disruption? What is this? a) I never aim to disrupt anyoneb) I want to show users the real av...

All my emails have been deleted.

Hello friends, I use o2 mail and upon logging in today I noticed all of my emails had been deleted and my inbox was empty This was extremely annoying and frustrating. Does anyone have any idea what happened here?

Resolved! yet more rude bad customer service

can anyone assist with an email address for 02 customer service ? i have tried calling and have been in the queue for 3 x 40 mins and longer ( i have screen shots!) for it to hang up on me, I am trying after 6 years to cancel my contract, having neve...

Resolved! 02 priority account suspended

My 02 priority ticket account has been suspended as tried to get on too many times can anyone help as it seems impossible thanks would be much appreciated x

Resolved! Contract Cancellation

My contract ends on the 27th December and i do not wish to continue it. do i have to phone up o2 30 days before and tell them? i have only one bill left to pay which is on the 11th of December. reason i am leaving is because i want to go back on pay ...