General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Shocking O2 Im Disgusted With You

I had had a contract with o2 a few years, so decided to upgrade on 17th Sept to iPhone 5. The same week I was made redundant, so contacted o2 who told me to return to my local Carphone Warehouse store. I did this and received a refund on 24th Sept.I ...

O2 customer service clueless = very unhappy customer

Hello, I am writing to express my serious disappointment with O2 an the service I have received.Firstly at the beginning of November my contract with O2 was ending and i knew I was going to be moving to Spain later in the month. So I spoke to one of ...

Problem with a Bill.

Hey, I am writing to you in order to get the explanation of what is going on with my bill.So briefly, I have a contract with O2 we ara using unlimited internet and paying on a monthly basis. As I am currently staying in Ukraine I can not call to the ...

where is my voucher?

I bought a new mobile phone from o2 with offer of 50 pound high street voucher. I claimed it on popupsale.o2.co.uk as instruction on the flyer a month ago but I received nothing. I contacted the promotion team at o2promotions@grg.com many times but n...

Resolved! No coverage in Salisbury and cannot get any info

No coverage/ signal again .... And no info to be found. Anyone out there same problem or is it just me

EE speedtest

Went into the EE store In Liverpool to look at the i9305 and whilst looking got pestered by a sales bod telling me how fast 4g was and how I should sign up for a contract!! So I challenged him to a speedtest.EE on 4g returned 4 mbps down & 6 upO2 on ...

Guru's questions

If you've got any technical questions, post them here and myself along with my other Guru colleagues will try to assist you as best we can, or find the information for you

Spam text message pair are fined £440,000

There is some justice in the world! http://www.bbc.co.uk/news/technology-20528301

Cancel your contract by chat - apalling customer service

I've just experienced the worst customer service in my life. I've tried for almost 4 weeks to cancel my sons contract, and have held on each time for over 15 minutes, then gave up. I was not aware you could cancel it online via chat. However it took ...

Resolved! Scam

Someone (computer) was sending me unasked for text messages.I deleted them several times.Gradually I realised my credit was being used up even though I was not using it.I put in £20 and did not use the phone.Checked my balance a few days later and fo...