General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Cancellations of new O2 phone contract

I have a new O2 contract I just moved from T-mobile, I am not happy with my O2 contract. I never use up all my phone call minutes each month in my contact but they charge me for off peak phone calls, never with any other contract have I been charged ...

LEAVING O2....

Hey! leaving O2 at the end of my contract after 15 years I guess...wow! Ive been offered an awesome deal by Virgin Mobile...£23 Unlimited data...unlimited texts and 1200 mins of calls and free insurance.... and a new phone ofcourse. However I have no...

Resolved! O2 Offers

So, I get a 25% offer through Priority Moments to redeem instore at any O2 shop. I go into both O2 shops in Norwich today to buy a set of Adidas Sports Earphones (retail £59.99) but they don't stock them. I ask them to order them in - "we can't do th...

Resolved! media messages not showing in media box

Right so last night i recieved Two picture messages, when i have come on here to try to look at them and entered my phone number and pin, it tells me that it does not recognise my mobile number and or pin, now i have entered both correctly and it is ...

Resolved! Internet barred does not work!

I have spoken to over 4 people at O2 about my internet being barred. I did request this in November to cut the price of my bill. This has not happened! I was told each time that the internet would be barred because I was getting charged a lot of mone...

Resolved! Sending emails for my mobile or notebook away from my home PC

Hi allI guess this may have been questioned before, if so sorry to repeat the question. I have a BT email account on my home PC, works fine.I have just bought a new smart phone and want to send and receive my BT emails from this phone. I can receive ...

Iphone 3G signal problems

Hi everyoneI have currently been having some issues with my iphone 3gsthe problem i am experiencing is my 3g signal, or lack of. when i enable 3g my phone loses all network coverage, no phone calls, texts or internet. every now and again it will show...

How long to be connected??????

Bought a pay and go phone on Thursday having lost my last one (was about 5 yrs old). I was assured in the shop that it would be 48 hours at the most for the number to be activated on a new sim to use with my new phone. Still waiting after talking to ...

receiving repeated texts.

Hi everyone hope you all had a good xmas, and may I take this opportunity to wish you all the very best in 2013. My but bear at the moment is repeated texts. I receive the same text up to 5 times sometimes all at once or a couple then a couple a few ...

Resolved! Who to complain to ?

Has anyone got an e-mail address of a real person in O2 who one can make a complaint to ??I'm tired of talking to their garbage computer system.