General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

How should we improve announcement on phone releases and software updates?

Hi guys, Over the last few months, we've had several discussions about how we announce phone releases and software updates. Because we'd like to improve these announcement in a way that works for you, I'd really love to hear what kind of improvements...

Resolved! credit file affected due to £18 bill , no letters sent

switched from carphone warehouse to tesco last june 2012 {HusbandS contract}phoned to check if he owed outstanding bill, reply was no.last week 21/2/13 phone call of debt collecters saying he owed £18 and had defaulted. not through carphone warehouse...

Resolved! Contacting o2 by email

Hiya everyone....I have contacted o2 via the webchat to try and resolve a possible "fraudulent" matter. I was given an email address so I could send the relevant details. However, when I tried to send the email (twice), I had them returned (twice). I...

Resolved! How do I close my O2 account?

I don't want to renew my contract when it comes to an end. how do i get rid of it?

On-line CHAT support is helpless

My wife has just topped-up her pay-go account, but credit was not applied to her phone. She tried the on-line CHAT. The operative kept refering to details of: 1. the previous balance 2. the date of the last top-up 3. the method of top-up. The operati...

Resolved! O2 discount complaint - your opinion please

Hi,I would like any follow O2 customers opinion on my current situationAt the end of last year I wanted to purchase another contract with O2 and wanted the iPhone 5!As I am entitled to employee discount due to working with a business who is linked wi...

Resolved! Unsubscribe to Thread stop email.

Hi Every time someone intoduces themselves on RE.Introduce I get an email how can I stop this.Also when I introduced myself it was a diferent user name to what I have got.Thank you

Resolved! Increasing capacity of emails

I'm trying to email and attachment that is 154MB but get an error message saying it exceeds the allowable size. How do I increase that 'allowable' size?

Charged £228 for a returned lease phone?

I returned my lease phone last month, now it turns out o2 have charged me £228? Looking at your guide this is a charge for "Not functional or excessive damage". Now what is funny about this is the person i returned it to used the phone right infront ...

O2 Customer service sucks!

O2 Customer service is a farce especially if you need to talk to someone to discuss your account, etc. It is all automated, push button 1 etc crap and you never, ever, ever, get to talk to any support staff. This has been my experience listed below: ...