General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Credit check with upgrade?

Hi upgrade is due in two weeks however my credit rating isn't great the moment, and due my pay day changing I have been 2 or 3 days late paying my bill. Do they do another credit check of you when you upgrade. i really want to upgrade but I'm scared ...

Financial Problems

Hiya folks,I've run into a bit of financial problems of late and I don't know what to do.I have had some previous bills for my contract carried over to the current bill that is due today (£120 total), but I cannot afford to pay this.As embarassed as ...

network down, again!

I can't be the only person getting more than a bit fed up with the repeated failures in the O2 network. There is never any info on the website to explain why this is happening, and certainly nothing resembling an apology for the inconvenience to cust...

Resolved! 02 Ripped me off and customer services have been disgraceful

So I've been with 02 for many years, always received family and friends discount on my contracts as I know a lot of people working for them, I have spent a lot of money with them over 2500 in one year previously.

Now I was due for an upgrade last Apri...

Why subscribe me to a service only to cancel it WITHOUT telling me and then I get a huge bill...

After A few months of £100+ phone bills (my boyfriend has moved back to ROI) I contacted O2 and asked what they could do.. I've been with o2 years.. I was out onto this O2 travel thing it'd be 50p to connect a call and the minutes would come of my al...

Resolved! £22 for NY text messages

Hi, can anyone tell me why my bill seems to include an extra £22 for what seems to be about 50 text messages (no attachements of images), all sent on NY? Who can I call to ask? I cant find anyting with a number I can call? Kind regardsJules

View count of community posts

Hi, The view count of posts are not proper. If I see a thread and go back to it again, then it increments the count. Is it right ? Keep an eye on the view count of this post JK

Overseas problems.... Priority case.... really?!?!?!

I have been working over in egypt for the christmas and new year period, On new years eve I received a text saying that i have hit my £100 capping and services would not work .... Not impressed that it was done on new years eve of all nights as obv n...

Contract Issues

hey I am an international student and unfortunately my visa is expiring soon and I may have to go home if I cant get an extension. Is there a way of getting my contract terminated because I would have to leave the country as per the immigration laws ...

Overcharged for multiple texts

Wonder if anybody else has had this problem when sending multiple texts eg 1 text message to 4 different contacts my text allowance reduces by 16 basically every message counts as 4.........if i sent 1 message to 7 people would i lose 49 txts from my...