General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! 02 family and friend discount

Right so my problem is i've been a customer for a long time and I have always had 12 month contracts and you could imagine the money i've spent so last year I dropped down 3 of my contracts to twenty pounds a month simplitcy then i wait for the iphon...

Resolved! 'voice' charges

Why have I been charged for'voice' when I have unlimited minutes? What is meant by voice?

Resolved! O2 failed to cancel my contract when requested

I am sure it is a standard trick but O2 received my cancellation call on, or before, 14 Dec 12. What a pain that was, constantly talking to you for ages trying to keep you ... give me a break, listen to me "I am going abroad". Finally finished, or so...

Resolved! ‘How to be safe on line’

Dear All, I wonder what everyone would think about starting a conversation/an educational thread on ‘how to be safe on line’? (I browsed the forum and it’s not a topic I have came across yet, hence my suggestion to you all). This is of interest for m...

Resolved! Wi-Fi at Twickenham

Does anyone know if there's free Wi-Fi at Twickenham?

Resolved! New account for new sims

I'm posting this here just to make sure that the outcome of the very unsatisfactory session with the O2 online chat service is really true - I find it hard to believe.I wrote the question:"When I sign on to My 02 it gives me information about a telep...

Resolved! Poor customer service in store and lack of response from online and phone customer services teams

I've been with 02 for many years. I was overdue update grade on my account and came to the O2 shop to discuss on Saturday 2nd Feb. The sales assistant made an error in his quote to me Id asked for an iphone 4S 32GB but he quoted a deal that was only ...

Horrible Customer Services!!!

I've been with O2 now for over 12 years (back when it was called BT Cellnet). I've never had a problem with any services until today, when I attempted to contact the Live 'Help' desk. I only wanted an answer to two simple questions:Are there any new ...

Resolved! Changing Bank details for Direct Debit

Dear all members , about 50,000 of you !,who tried to tell me how to do this on line.Sorry but you cannot do this on line.You HAVE to either write to 'Telefonica' or phone them upI do not like the phone as i am registered 'Hard of Hearing'You should ...

Resolved! O2 to O2 in the USA?

My son and I both have mobiles on O2pay-as-you-go. He is going on a trip to the USA and I want to be able to contact him on his mobile. Despite assurances from customer services that I can text or call him as normal, on his last visit nothing got thr...