General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Scam or not ?

Hello AllJust received a call from a very persistent lady, claiming to be 02.She said I have to change my password and my sim is going to be blocked in 2 days. To do this I have go give the last 4 digits of my bank account that is connected to my acc...

Ombudsman advice

Anyone have experience with the ombudsman? O2 have ignored my complaint, about their usage report , costing me a valid claim with my insurance company. The insurance lot say they will reopen it if o2 confirm the usage but they have gone silent. I poi...

New O2 phone

You've sent me a tracking link but to access it you have to send a text to the new phone which I need to track. How does that work?

Data won't automatically connect.

Hello all. My data won't automatically connect, I have to toggle aeroplane mode on and off. I have spent hours looking up the issue and have tried all suggestions. Any ideas?

Coverage in Romania

Hi, can anyone tell me who has been to Romania recently, what is the o2 coverage like for both calls and data please. I am travelling to the rural parts, not just cities. I recently returned from Germany and Poland, calls were just about ok but data ...

Virgin to O2 Migration - Why are 02 trying to pressurise customers into changing tariffs

I was under the impression from Virgin that as a rolling Sim customer, the only increase would be an annual RPI increase if I continued on the same agreement. However I have received a misleading text message from 02 indicating this is to change. I h...

Setting up a DD to avoid further issues.

I’ve thought about a DD but unfortunately I don’t get enough monthly income to know for sure that there will be enough in every month. I sometimes struggle to have enough food never mind anything else. And ever since O2 have joined up with Virgin the...

Query payments

I seem to have two payments per month going out of my bank account - both listed as 02 - one on the 3rd June ref D 10691791 for £7.37 and one on 21st May ref D3187418 for £8.53?

Repair quote dispute!

I am absolutely fuming!I took my Z Fold 4 to an 02 store as the screen protector had started lifting along the fold on the large screen, and there was white and black lines running from the top to the bottom of the screen making it unusable. The stor...

Credit file

I have been trying to get a fraudulent transaction for 2 mobile devices and tarrifs that took place on my account in August 2023 taken off my credit file as it is still currently showing that I have failed to make these payments. I have requested thi...