General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Big Cheating by O2

Whenever I dial 800 number (which is supposed to be free) with preceeding zero, I have been advised to dial without preceeding 0 to make the calls free of cost, by O2 systemBut this month I end up getting huge bill only because of a signle 800 number...

Resolved! LottoByText 87770

Hey, I signed up to Lottobytext on competition website topfox and recieved my free lines. has anyone else used them recently? i want to find out first hand experience, like how many numbers do you usually get? is it worth the £4.50? thnz

Resolved! No Network for last 2 days

I and all the people around me on o2 have had no reception for 2 days ,yet when i type my postcode into the part where it tells you if their is a problem ,it says working perfectly ,and im xxxxxx if im using house phone to get in touch with o2 ,not a...

Email change in Community/Forums

Anyone know how to change your email address for the forums? I can see it, but just can't work out if it is possible to change it.

Resolved! International Phone Card

Please help,I have a monthly account with o2 but Can I buy an international Phone Card to use FROM China back to the UK.?

Resolved! No signal

I have had no signal in Middleham, North Yorkshire for 5 days now and still it shows as mast problems. When will this be repaired?

Resolved! Contacting O2

Why is it so difficult to get in touch with o2? Been waiting on hold for 25mins listening to hideous hold music, you're a phone company, answer the phone. There's no way I'm paying to contact them to sort their mess ups. Any suggestions on how to get...

Resolved! who called me

Just had a call from an 02 number but can't find out who it was?I ring they don't speak, how do I trace the number? Thanks

Resolved! "MY NUMBER" is WRONG

Hi,Wondering if anyone can help me.I recently transferred my number to O2. So, I purchased a PAYG SIM and then transferred my number from Orange to O2. In the settings of the phone, it still displays the original SIM Phone number and not "my" number ...

Resolved! BLOCKED number calls from a company claiming to be contracted to O2

I am getting several calls a day from a BLOCKED number. They claim to be under contract from O2 and that I am due an upgrade and they can reduce my tariff. I have explained several times that I do not sign up to anything on the back of a cold call at...