General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Unable to make necessary calls and send SMS

Hello 02 Team, I post this message with severity of associated information, urgent and necessary work involved with severity to sort-of - work / Volunteer work, as part of Community Worker /Volunteer Worker. Not been able to dial out-going phone-call...

Payment plan help

I have set up a payment plan already o2 gave me bank details to do bank transfers to them, when i put the details in, my bank doesnt recognise them do i still go ahead with the payment and put what i need to in the reference?

Affordable Mobiles/ Mobile phones direct/ o2

I’ve ordered an upgrade for my phone through affordable mobiles which has been taken over by AO and therefore fulfilled through Mobile Phones Direct (who AO also own). My order has been processing for days so contacted and someone from Mobile Phones ...

problems with the app

is anyone having problems when they go on the app and try to pay a bill but a error messages comes up saying its look like something gone wrong

get a copy of my contract

Hi, I have 2 02 phones, 1 is sim only, 1 is contract but can only find details for the sim only. I need a copy of my contract for other. how can I find it?

Can I sell my mobile number?

Hello O2 hive… strange question but genuinely interested to know if I can sell my mobile number? Been offered a decent amount for it as it’s very memorable. Is this possible and how would I go about it?? thanks ☺️

How to Back Up and Sync Your Android Phone Directly to an External Hard Drive

I have just been looking at a thread in which @Png was guiding a member as to how to extract data from an old mobile 'phone that was prone to crashing. Of course, most users back-up their precious data from their handset into the cloud. However, ther...

Enjoy the exclusive benefits, experiences and access offered to members of Priority

An O2 press release :- Bubl and friends enjoy the exclusive benefits, experiences and access offered to members of Priority from O2 in new campaign - Virgin Media O2https://news.virginmediao2.co.uk/bubl-and-friends-enjoy-the-exclusive-benefits-experi...

is this a spam call?

I received call today purporting to be from O2 on: 020 3026 3393 I presume this a spam call? I declined to answer it. Thanks.

Customer Services

Shocking service I’ve been calling since 8am …. And still no agent available