General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Overseas travel - don't use o2!

I am posting this here as I see no other way to give feedback as: a) I am not able to use my phone. When I do get some signal I end up speaking to incompetant fools.b) o2 does not publish telephone numbers to call from overseas, provide e-mail addres...

Resolved! Rewards Service Call - is it a spam/con?

I have just received a call from 0161 212 7801, claiming to be from 02 rewards department, but I was a bit suspicious as the didnt have my email details. Can you advise if this was a valid call?

Resolved! O2 mast in Woodley Stockport

Anyone know when the mast is going to be fixed in Woodley. Its been out of use for over 1 week

Resolved! outgoing calls from USA

I am trying to call home from Boston using a samsung galaxy s3. I can send and recieve texts but not make outgoing calls. The American voice message I get says 'the service you are attempted is restricted or unavailable. Please contact customer care ...

Resolved! Live help

Why do the people who man the live chat app continue to give you the same answer to a question that you haven't asked! Why do I need to give 30 days notice when my contract has already ended?

Resolved! O2 PLACED A DEFAULT ON MY CREDIT FILE WITH ABSOLUTELY NO WARNINGS

Back in 2010 o2 defaulted my account with absolutely no warnings at all. I have written to them and they have fobbed me off and didnt really answer any of the questions I asked of them. I also asked for a copy of my signed contract, still waiting for...

bills

hi all at the moment i am waiting for a new phone because mine is lost! i need to print off some bills and i cant seem to do it without a code that they will only send to my mobile number which i dont have at the moment due to loss of my phone. how c...

Resolved! im wondering...

i was wondering as im on o2 and have been for many yrs using.the same number. is there a way i can recieve offers by the ammount of credit ive topped up over the years. for example... a percentage back to buy a new phone or maybe recieve some credit ...

Resolved! Transfer ownership of o2 PAYG phone ?

Hi, I am using an iphone 5, I bought it from a friend of a friend of a friend... it was on o2 PAYG (and only a few months old), and I cannot contact the original owner. I asked to have o2 to help me (mediate), get the phone ownership transferred into...

Change your mind period?

Does anybody know when the change your mind period was changed from 14 days to 7??