General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

What planet are O2 Online Advisors on?

Me: Hi, I'd like to change my payment details please. I have tried to do it online, but I received an error message. O2: Sure. I'll be happy to help you with that. (O2's standard scripted response) So, I went through the security check etc... O2: Cou...

Resolved! mms

hello, I can't see MMS messages on my phone, how can I view them online?

BT Openzone

I've just been told that mu )2 device will no longer connect to BT open zone, which I use a lot on the road. However I am a BT openzone user because I am a bt customer so does that mean O2 are blocking me using what I have already paid for or can i j...

Blocking Numbers

Hey, was just wondering if you can get numbers blocked, and how to go about it?Thanx

Resolved! Complaint against rude customer advisor.

Hi,I have been a faithful O2 customer for 3 years now and I really enjoy the service. My phone contract is coming to an end this month and a customer advisor 'LUKE' has been ringing me from 01612127801 on two occassions for a renewal of my contract a...

In a queue!

I've been on hold for 35 minutes! Is there anyone there?

02 customer services is deteriorating

This is actually not a joke!! Today I have been holding waiting to be connected to an advisor for about 40mins altogether. Iv had to hang up because I need to do some things in the houseI have been with 02 for the past 4 years and all the tarrifs I h...

Resolved! BLOCKING MESSAGES....

Hello People.......I have a Samsung Galaxy ace 2. I am getting constant text messages from a colleague at work. I have told them to stop but unfortunately wont. By the way, this isnt mallitious, its Football "Banter"....But i would like it to stop. I...

On hold for 30mins

Hi, just like the guy before me i am on hold to o2. All i want to do is speak to some one about an upgrade. This is crazy. How long does it take to answer a call. There can't be that many people calling o2 at the same time. I just want to leave now w...

Resolved! Coverage ... Hertford SG14 2

Hi I have always had problems regarding coverage .... phone and data from my home. We have lived here for 6 years. Calls and messaging drops regularly, data is so slow and that drops often too. Two weeks ago I was told by o2 I have good coverage. I l...