General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Abroad

Be very careful when abroadMyself and wife turned data roaming off and only used local wi-fi and whats-app when in South AfricaThe wife had 4 calls (including from O2!!!) none of which she answeredshe was still charged 2 pound for each callContacted ...

Registered a Default with Credit Reference Agencies

Last year ordered a Virginmedia Volt Bundel which ended up not being installed because of technical issues. The order was cancelled and the installation did not take place, but a few months later I was checking my credit file and saw a default of £43...

17.4.1 21E236 iPhone update

There's been a lot of issues on giffgaff with those installing 17.4.1 21E236 software on iphones Basically, at the top of the phone they now see a LTE symbol (or it intermittently comes and go's) rather than a 4G one And data won't work, which is a p...

Virgin Media O2 uses helicopter to deliver improved 4G coverage to Stirling

VMO2's view of the situation :- Virgin Media O2 uses helicopter to deliver improved 4G coverage to Stirling - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-uses-helicopter-to-deliver-improved-4g-coverage-to-stirling/ And a perspecti...

Same email address, two accounts

I have an O2 account, my wife had a Virgin Mobile account, both registered under the same email address. So now that my wife's account has been migrated to O2, how on earth can I view her bills? My account is under my email address, so where has hers...

Service put me off

Horrendous service. I upgraded my phone online and went to collect and to purchase 2 additional contracts however even though I had photo evidence of my driving license, passport, bank statement, email confirmation and knew my secret security code, t...

Reactivating old sim card and phone number

Hi guys, I have managed to get myself into a bit of a pickle. I have recently moved to Australia and have subsequently stopped using my old O2 phone number however this is linked to my email account. I have just changed my email password however I ha...

Bill overdue

Hi I have been an o2 customer for 17 years, I have myself, my partner and 4 children with active lines. Never missed a payment until November 2023. Thought 02 were a great network and recommended to many people based on my wonderful experience. When ...

Help

What is the longest waiting time you have ever had for 02 payment team

Virgin- O2 migration nightmare account set up without permission

After 3 weekends , 8 hours and finally being cut off after the last 2 hours on the phone, I am left with no choice but to air my laundry O2. I was given free a sim card with Virgin broadband over 4 years ago, I never used it, nor wanted it, but it ca...