General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Trip to Germany, concerned about coverage

I have a trip to Germany next month and had planned to use my phone's SatNav but am now not sure if this is a good idea. I recently went to Turkey and while there could not get any internet (other than the hotel wi-fi). I will be travelling by road t...

Resolved! 02 contact

is it me or is the 02 live chat never on line. always busy, so what try calling them? oh and by the way we are very busy on that medium, i may just upgrade but go to vodaphone, better deal, free phone, same contract length, what a dilema!

Downloading PDF copy of monthly bill

I have just tried to download and save a copy of my monthly bill and discovered the "PDF" file had an HTML extension. I then checked and found the file would not open with Adobe Reader or browser and this was the same with all files back to November....

Resolved! Yet another hacked account

I seem to be yet another of many who have had their account hacked. I had a new HTC One Unlimited 24M 1GB CCA handset ordered without me knowing about it. The only reason I found out was because the scammer reported the SIM card on the account lost s...

Resolved! Overseas data roaming

'Supp, I am going to Rome on 20th June to 23rd inclusive. What is the craic with European/overseas data roming.I understand that the regs and charges have changed recently. I really don't want to come back to a mahoosive bill and i was hoping to use ...

Resolved! PAC code (want to leave O2 and having trouble getting code)

I have now spoke with 3 different advisors on live chat and on each occasion have been put on hold for over 30 mins. while they transfer me to the correct department for my PAC code. Poor customer service....I'm sure if I wanted to upgrade my account...

02 log in gave me a virus.

I recieved a text message saying I owed 36 pounds on a phone bill. I logged into my 02 account to check and I was told that the next page wasn't protected. I was on the offical 02 website I can't stress that enough. I closed it quickly and I didn't t...

Resolved! disabled restricted line all in one day online chat cant help or call back

We are disabled always paid bill on time yet a seris of three messages in one day resulting in restricted call cmy ant call o2 as dont answer and chat is no help despite giving correct password info claim is wrong we rely on phone o2 dont care may ta...

Resolved! o2 customer service

Why is it impossible to contact anybody at o2, the last three times I have logged in, in an attempt to use the webchat service it states they are too busy. I am not in the UK so will not call them due to the cost. Is there an e-mail address that I ca...

Home broadband on off on off on off! Sick of this now. Time to change.

As the title describes.... I am sick to death of o2s rediculously unreliable broadband.I have been with o2 for a number of years, in the early days they used to be very reliable and I had always recommended them, but in the last 2 years all they seem...