General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! fraud department

I have just been called my customer services to say there has been a fraud on my order of new phones they cant say what or why or whether someone has now got my bank details etcI cant find the number for the fraud department!!!!! please can anyone he...

O2 account hacked

My account was hacked yesterday and someone changed all my details then ordered a new iPhone 5. I must say O2 have not been much help just saying it will be ok but if the security is that poor I'm not sure I want to stay with them.

No coverage

Since end of February I haven't had proper reception at my home. Can't call or receive calls and same with texts. Every time I called them answer was the same we know there's this problem but we don't know when it's will be fixed. Last time I called ...

SIM Swap Shenanigans

I broke my phone today. It annoyed me. I got an iPhone 5 on eBay which will be here tomorrow. I found out I need a different size SIM so I thought I'd get ready for it's arrival by buying a Nano SIM and activating it. I'm aware O2 will provide one fo...

Resolved! Old phone

My s4 is being repaired and I want to use an old old Nokia and sim, how do I do it. I'm on O2 monthly. Sim swap doesn't work cos it sends a text, I don't have a way of receiving it yet tho!

Reverse charge SMS bar

After reading quite a few complaints in the forum of customers being charged for these messages a look around showed me that it is possible for a network to block them. I'm sure O2 don't provide this but they might look at it if enough people were af...

Resolved! Contacting o2

Today there was an article in the newspaper stating that 1 in 10 people throw something at the computer due to frustration. I wonder if they are all o2 customers? Does anyone know how to speak to someone at o2? The web site is atrocious. I have recei...

SKY purchase of home phone and Broadband

As those of us who have (had) O2 Broadband know, this along with home phone has been sold to SKY. Over the years we have been vary careful not to give our mobile number to any commercial organisation to prevent endless nuisance calls. However recentl...

Resolved! Getting old phone unlocked

After renewing my contract with o2 and getting a new phone, I wanted an unlocking code from o2 for my old phone. Requested this on the 20th May and told it may take a week. After online chats with six different o2 people and numerous hours wasted the...

idea

Hello o2 team here is few idea i got on my mind 1. offer 08 number Add-on £5 a month 2. Let us chose hold music like virgin mobile eg: press 1 for dance press 2 for lady gaga something like that 3. o2 need new woman voiceover for o2 like 202 she star...