General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Pay as you go - no free texts

I'm on a pay as you go tarriff; two days ago I topped up £15 to get my usual 500 free texts for this month, but I'm being charged for each text. Any ideas why?

Reporting spam texts to O2 - broken.

Just had a spam text message so I forward it to 7726 as I do with all spam texts, instead of the normal reply you normally get, this time I got the following reply from O2. "Thanks for sending O2 your unwanted SPAM message, It's been passed to our SP...

customer services shut at 7pm???? should be 9pm

Just tried to call customer services and got the sorry we're closed our opening hours are blah till 9pm Monday to Friday. Er is it just me or something?

O2 are in Breach of the Data Protection Act

Why has O2 passed on my mobile phone number to Sky ? They are bombarding me with unwanted calls. This also breaches the Data Protection Act.

Resolved! Phishing emails

Hi I've had 4 emails this morning looking as if they have come from O2 informing me I have a message from a mobile number starting with +44 ending in 800 with a link to click on to get the message I was suspicious so I picked up my phone to check mes...

Resolved! On hold to customer services

I have been on hold to customer services waiting for someone to answer.......still waiting with no available advisors online. What is going on ? This is not the customer service I expect.

O2 network signal

I am having problems with O2 signal on my iphone. I live in an area which usually gives a strong 5 bar signal, but it appears to have failed. I have had no signal for over 6 hours. Has anyone else had this experience?

Resolved! fraud department

I have just been called my customer services to say there has been a fraud on my order of new phones they cant say what or why or whether someone has now got my bank details etcI cant find the number for the fraud department!!!!! please can anyone he...

O2 account hacked

My account was hacked yesterday and someone changed all my details then ordered a new iPhone 5. I must say O2 have not been much help just saying it will be ok but if the security is that poor I'm not sure I want to stay with them.

No coverage

Since end of February I haven't had proper reception at my home. Can't call or receive calls and same with texts. Every time I called them answer was the same we know there's this problem but we don't know when it's will be fixed. Last time I called ...