General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! How long are text messages held for when your phone is off/no signal

I switched my phone off for 2 weeks while I was on holiday, and when I got back not all of my text messages came through. would the sender be notified that it failed to send?

Resolved! Why dose the O2 app say I can upgrade when I can not

Hi there I have a 30 sim only and I want to upgrade but when I go to do this it will not let me but the app says I can I think this is miss leading I think it should tell you when you can upgrade

Resolved! BBM in France

Hi,My son is off to France today together with his Blackberry! Will BBM work in France? I have tried to ask on live chat, but didnt really get much help!

Resolved! O2 Repairs- Acceptable?

Hi, A problem arose with my S3 wherein it wouldn't charge, no matter what i tried.I took it in to my local O2 store, where they said it would need sending off for repairs.So, a i got a text saying "we have sent your phone off for repair, we'll let yo...

Resolved! Delivery Complaint

After speaking with a member of your web help team I have been left extremely disappointed with the service I have received from o2. I have recently taken out 2 lines with o2 and wanted to check the address of the order ms-xxxxx as the delivery addre...

Resolved! Mast failure Forest of Dean

Has anyone found out how long this service outage is likely to be? Coleford and surrounding areas have been without service for six days. Online chat people have no idea how long or how serious the fault is. Also, where do you complain? Short of writ...

Resolved! No service or coverage

Hey everyone, I have my O2 sim on an old Nokia phone. However, since the past few days I have absolutely no coverage at all in the TW20 OPR area (Egham/Englefield Green). It is really frustrating as I have missed some really important phone calls and...

Resolved! Extending Ringing out time

Hello, I have a personal account with 02, but this is for a work related issue (also 02). Is it possible to set the ringing out time of a phone to longer before voicemail automatically kicks in and if so how would you go about doing this? Currently a...

problem sending a text message

hi, can anyone help?I've got a Samsung Galaxy AceII and I'm trying to send a text message.For some reason the message says 'sent' on my phone but is not being received. the number is correct as when I call it I get through. The person can text me but...

Sky salesman

Had a knock at the door yesterday from a Sky salesman, he said he was in the area & that as I was a former customer he wanted to see if he could interest me in a new deal. I said I had never been a Sky customer, he asked if I had been an O2 home phon...