General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Paying for downloads

Hello, I have a Nokia C3 - I am pay as you go user. Over the last few days in the early evening £1 is being taken from my balance to allow me to download up to 50 MB of data up to midnight on the same day the £1 was deducted. To my knowledge I have n...

Resolved! Problems accessing my O2 account

Please someone help! I have an account which is recognised when I sign on. It lists my name, DOB and mobile number, but then it says, and I quote, “My O2 Products. You don't appear to have any valid products associated with this account”. I have had ...

Delivery reports...

Hi, new here! Just had a Sony W995 on O2 (brill phone) and have turned on the delivery report feature on the phone. I'm not getting any delivery reports.Phoned O2 this morning to tell them I wasn't getting them and they told me to try rebooting my ph...

Resolved! o2 causing problems in every day lives.

email is something we all use, some of us for just creating a backbone account, others for all our daily business needs such as payments, purchasing online and organising our finances.But what happens after you no longer fin yourself with the email p...

O2 are completely incompetent!!!

I cannot believe the problems i am having with O2! I am currently a pay and go customer and at the beginning of October they tried to talk me into having a contract! They sent me a rubbish phone (samsung fame) and i decided i did not want to take up ...

Customer Service Failure

My SIM has suddenly stopped working. I have tried to contact customer service, but they have been totally useless. I have used a number of mobile phone services - Vodafone in the UK, Portugal, New Zealand and Australia, O2 in the UK, TMN in Portugal,...

Resolved! O2 £100 M & S vouchers

I subscribed to O2's 12 month 1/2 price with £100 M & S voucher in April, as advertised in the Metro. 6 months down the line, after 4 phone calls and promises of this being sorted, I'm getting really angry now, as I feel that I'm just being fobbed of...

Resolved! Cooling Off Period...

Hi, This isn't a major issue: I've been with O2 on a Sim-only contract for the past two years. Yesterday I went to a Phones 4U shop and basically upgraded from the Sim-only deal to a 24-hour contract (iphone 4S, £27 per month). The thing is, it's not...

Resolved! I have a friend visiting from Sweden in a few weeks

I have my Swedish friend coming over for 2 weeks and would like to get him an o2 sim card so I can call him if we get seperated at any time Is there a sim card I can get that doesn't lock me into a contact? It would also need to be a regular sim and ...

Live Chat

I had my first experience with Live Chat last night and I have to say I was very impressed with the person I 'spoke' to. I was trying to get my phone unlocked and, when I filled out the form online, I failed security (no idea what part!) so I thought...