General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Calling Sweden

Just wanted to know if my friend in Sweden also has to pay for any calls I make to him? He's on comviq network if that helps any

Resolved! Soundless phone call

Hi, can anyone help, I don't have any sound on my outgoing phone calls! I can send/receive messages and make/receive phone calls, but the person the other end of the phone call can not hear me. Does any one know what I've done?

Resolved! refund of goods not received

Has anyone else had a problem receiving a refund from o2 ?why am i being quoted refunds can only be done on a week day??? and can take 3 to 5 days to processThey took my money within seconds advertising a product that was in stock but have now have s...

Whats going with 4G and Iphone 5

This morning the CEO of O2 was on Radio 4 and said the following: The chief executive of O2, Ronan Dunne, told the Today programme's business presenter Simon Jack about the advantages of the 4G network.He said that while O2's 4G network will not work...

Resolved! no internet connection

Hi, i have a samsung galaxy s2 on contract and for the past few days i have not been able to access my internet. It cant be to do with signal etc as my calls and texts are working fine. Everytime i try and go online it says "no network connection. Ca...

Resolved! Transferring from iphone 5 to Samsung Galaxy S4

I have just upgraded from iphone 5 to Samsung Galaxy S4. Can I transfer all my music, pictures etc from the iphone to the Samsung Galaxy. If so, is it easy to do? I really don't want to lose anything off my old phone, and want to transfer everything ...

Resolved! What is the point of O2 Priority?

I have been so frustrated with the password reset function (or lack of it) that I would like to cancel all the irritating Text messages O2 keep sending to me with offers that do not really exist.

Resolved! NHS DISCOUNT ON CONTRACT

Hi, I currently work for the nhs and just wondered if anyone knew if there was a discount from O2 for working for the NHS and taking out a new contract, maybe discount off line rental etc. I have been told various things so just wanted to get it clar...

Resolved! customer service

I called last week folowing a webchat with one of your advisors. When I called I asked for a manager to call me back, which i was told would be arranged for 4.30 the following day (Thursday 1st Aug). This has not yet happened. I'd like to know how to...

Resolved! Worst customer service

This has to be the worst customer service I have ever had. I have been a loyal customer with o2 for years and I cannot understand why they are doing this to me. I lost my SIM card 2 weeks ago and used the chat service to report it stolen and order a ...