General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Support pathetic

I am currently in New York and despite being positively assured that my mobile would work... guess what? It doesn't. So now I can't call for support (phone doesn't work remember). Your support pages provide no support email, so that's no use. Your su...

O2 Lease Ending

Hi, my iPhone 4S on lease is ending at the end of the month, I want to go in store and hand the device back and either take out a new lease or start a new contract. What I want to know is can i go into the store up to a week before the end date and c...

Warning mobile phones direct and O2 Deposits

Just a word of warning, I placed an order with the above retailer last Tuesday, 10th Sept. I was asked for a £50 deposit which I paid, but as of today 16th Sept my order has progressed no further, although the £50 has been debited from my card.They a...

Resolved! Travel add on

I thought that I had limited my overseas usage by having the free travel bolt on at £1.66 per day. It allegedly notifies you when you have reached your daily download limited thus restricting the additional charges to £1.66 per day. I have now just r...

Resolved! Lost Phone

I was wondering if any one else is having any trouble with an insurance claim and a now missing phone for over 3 weeks dispite the repeated prommises of 5 to 7 days at worse case!!?

Waiting times to speak to anyone at O2?

40mins and I gave up. 5p a minute....Trying to upgrade my phone as well!!

Refund issues

O2 your customer service is appalling. I have posted my experience to my blog, tell me how do you expect to attract and retain customers when your service is so bad? So, I was excited when I saw that the new Nexus 7 LTE was going to be on sale in the...

Travel

When will O2 Travel be 50p for 60 minutes or less in the Future in Europe back to the Uk on pay as you go?

Open Code - O2 mistake cost me £125

I am so disappointed with O2. I am a brand new customer after being with Orange for ten years. From the word go it has been mistake after mistake. My address, my name, my email… even after requesting the change, it just defaulted back to incorrect in...

Resolved! o2 Open Discount

Hey Guys, I was reading the o2 Open FAQs that say :" What's the deal, in simple terms?O2 Open gives customers 30% off O2Refresh Airtime Plans. '' Well, does that mean that the 30% discount will be ONLY in the Airtime part of the tarriff and NOT in th...