General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Is O2 the worst mobile phone provider in the world? I think yes!

I just thought I'd publicise my experience of O2 today. I have wasted 5 hours of my day trying to complete a simple task. That is trying to get a PAC code from O2 so I can use the number on a new phone from another network. Apart from the fact that i...

bad customer care

I have recently had the opportunity of experiencing bad customer care. I mean really bad customer care. I understand that sales staff is busy and have had bad experiences with customers in the past few weeks with the new iphones out but being an o2 c...

o2 network and support

this will be my only post here i'm afraid.for the last 10 months i have been experiencing severe problems with the network coverage and have been unable to make or recieve calls a lot of the time.i have made countless calls to so called customer serv...

Resolved! intermittent data connection

hi Since getting my iphone this year, I've been getting intermittent data issue. I live in Essex, work in the City & have been travelling across England. So I don't think the problem is necessarily tied to one location -indoor or outdoor. I'd see my ...

One of those I'm off posts

Well, at the risk of annoying everybody, I'm off to pastures new.Sorry O2, all those customer service moments of the past where people actually resolved problems and made me think that I might be valued have come to mean nothing. It was great whilst ...

Resolved! Blocking a Number

How do I block a number from contacting me, on my iphone. I have a nuisance text, which is coming in several times a day, which I want to stop?

O2 being reported as Phishing site

Is anybody else seeing this? OpenDNS, Eset, and Opera are all reporting the site as fraudulent

helpful Chloe

i just want to say a big thankyou to Chloe in the chat service, we got cut off but she was VERY helpful and waited whilst i typed sooooo slow and had to ring bank, excellent customer service, new phone ordered and on way, thankyou Chloe at o2 xxxx

Resolved! Support pathetic

I am currently in New York and despite being positively assured that my mobile would work... guess what? It doesn't. So now I can't call for support (phone doesn't work remember). Your support pages provide no support email, so that's no use. Your su...

O2 Lease Ending

Hi, my iPhone 4S on lease is ending at the end of the month, I want to go in store and hand the device back and either take out a new lease or start a new contract. What I want to know is can i go into the store up to a week before the end date and c...