General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Live Chat

I had my first experience with Live Chat last night and I have to say I was very impressed with the person I 'spoke' to. I was trying to get my phone unlocked and, when I filled out the form online, I failed security (no idea what part!) so I thought...

Phone scam

Hi everyone, I just received a call from a number ending +9016. The lady knew my name and that my upgrade was due soon, and then asked my to confirm all my personal details - name, billing address etc, so she could access my account and give me infor...

Resolved! What is going on with O2 voicemail?????

The whole day has passed without me being able to listen to my voicemail, what is going on? I urgently need to listen to my messages as my business depends on this.

Resolved! Keeping the telephone number when not used it.

I' d like to know how can I keep the telephone number when being abroad and using another local phone in there. So, I won' t do calls with the o2 number for a while.Is there a maximum period without doing or receiving any call? I need to charge the p...

Resolved! O2 international favourites - number not recognised

Hello. I spoke to your customer service last night as my O2 international favourites bolt on is not working.Every time I call the designated number for the person a voice keeps telling me number not recognised and to try again! I have checked my bolt...

Resolved! Using phone in USA

Hi all, My partner and I want to use our Blackberry's in the USA and wonderd what extra things we need to do so as not to get an unexpected large bill when we return Thanks Paul

Resolved! Data

If I download a game app say a card game of 40mb is that 40 mb taken off my data plan allowance or the phone memory storage?Many thanks.

Resolved! Payforit Sms message received

At 01.09am i received two text messages - one from an Orange phone number and one from 'payforit', Thanking me for my purchase, I will be billed £22.50 but if i wish to cancel then send the 4 digit pincode sent in the other message, thanks CBF.COM???...

SPEEDY O2 CUSTOMER SERVICE. 35 DAYS TO RESOLVE A 10 DAY ISSUE.

REGARDING A PREVIOUS POST ABOUT AN UNLOCKING CODE REQUEST FOR MY PHONE. O2 STATE THE REQUEST CAN TAKE UP TO 10 WORKING DAYS FOR THE CODE TO COME THROUGH. AFTER MUCH WOEING AND WAILING AND NO GREAT SUPPORT FROM THE COMMUNITY. I FINALLY GOT MY MESSAGE ...

o2 Customer Service takes a nose dive.......

I've been a customer with o2 for 7 years. In those years all I've expected as a customer is a reasonable tariff, reliable coverage and good customer service. Whilst the former two are still present, the latter has somewhat fallen off a cliff. I recei...