General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Device Trial - Note 3

First Impressions.I wanted to start this now as I think I'm gonna have so much to say and I don't want to forget anything....So, anyway WOW !!!!First thing you notice is the size, obviously.It's big, but it's not too big. Overall it's not much bigger...

Resolved! price up

So for months now I've been complaining to you via email, Facebook and phone about how poor your service is, how non existent your customer service is and how expensive your tariffs are and you now have the bare faced audacity to raise your prices!!!...

Xperia Z - my review

On opening the box, I found the Xperia Z in my favourite category: brick weight. It does feel like a decent well made device especially that big power button just wanting to be pressed. The first game you play is where on earth do I put my sim card f...

Switch Hotmail Email Account

Is it possible to amend the name of an email account (Hotmail) or create a new one and still have the emails from the old email address diverted to the new one without others having to add a new email address to their contacts?

Resolved! No Complaints department email?

I am astounded that O2 has the nerve to think that it is in the 'communications' industry and secondly that they are under the misapprehension that they are providing a service to customers. Over the past 4-5 days I have tried to find a human being t...

3G Coverage

Re: 3G coverage. One of the main reasons I purchased my IPhone was to use it for streaming to my IPad. I am now working near Galston in Ayrshire. On checking O2 coverage, it is non existent as it is through most of the area. EE have excellent coverag...

Resolved! AGE VERIFICATION

O lord now I believe O2 have my details etc of my d.o.b etc etc etc so why on earth am I being asked to verify my age going onto a website.... ok i know an adult website hee hee.but still I feel a lil annoyed that it has happened considering they hav...

Resolved! Using iPhone in India

I'm travelling to India and I have an iPhone5 on 02, if I get a pay as you go sim from India would this work on my iPhone or does the phone need to be unblocked

Resolved! o2 couldn't care less

I've been a customer for several years and am now out of contract. Your current deals aren't great and I've just called for a PAC code. The person I spoke to asked if I'd called to see if o2 could match or beat a deal I've seen elsewhere and I replie...

Resolved! My02 app

Just want to raise one criticism of the My02 app on my Android phone. I'm a PAYG user and I've got a £3 web bolt-on active at the moment but the app doesn't tell how much data I've used/got left. I have to go to the 02 website to get this info. Any p...