General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Stop automatically saving everyone's credit card details

I have just topped up my phone on your websiteWhen entering my credit card details there is a tickboxThat tickbox is ticked by default !! Why should I have to remember or notice that every time I top up ??If I don't notice that YOU have ticked the bo...

Service and billing

I have had no network coverage for weeks. Finally spoke to a customer assistant who promised a reduction for the duration of the issues. Just received normal bill over the last few days. Feeling really frustrated with the customer service and the lev...

cancelled contract

I have cancelled my contract, i am still receiving BILLS

Contact Credit File Referrals

Hi, I am trying to resolve an issue on my credit file with O2 from 2020. The autoreply from Credit File Referrals suggests a response time in 3 days but it's not been 3 weeks. I urgently need this rectified as I am applying for a mortgage and have li...

Voicemail is OFF but I still receive voicemail notifications

Voicemail is turned OFF on my phoneThe same number keeps calling AND I have BLOCKED that number BUT I still receive notifications that a voicemail has been received PLEASE TURN VOICEMAIL OFF PROPERLY

How To Use Whatsapp: A Guide For Seniors

We often suggest to those how are going overseas that WhatsApp over WiFi is a cheap and convenient way to keep in touch with acquaintances at home. This is a useful guide as to how to set up and to get the best out of of WhatsApp :- How To Use Whatsa...

O2 UK Offers Free Calls to Help with Hurricane Beryl

From the pages of ISP Review :- Virgin Media O2 UK Offers Free Calls to Help with Hurricane Beryl - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/07/virgin-media-o2-uk-offers-free-calls-to-help-with-hurricane-beryl.html

Click & Collect Ready, No Collection Reference as O2 Status Stuck on Processing.

This situation has been annoying. I upgraded on the 27th of June for next day delivery click and collect at my chosen store. Order went through, took my upfront payment for paying off my contract early, got all my documents through fine too. Fantasti...

how does o2 expect us to login if there is no phone signal

o2 now require a code to be sent to your phone to log in, there is no option to send it to email, if there was no signal how would i login, this would also make it impossible to manage my account if i was using my sim in a router for example

NHS Discount

Hi everyone, I am having massive issues applying my NHS discount. Basically, I don't have an NHS email, so I uploaded my payslip. Everything checks out apart from my National Insurance number because it's not provided on the payslip for security reas...