Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 47793 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 38091 Views
  • 45 replies
  • 6 kudos

most unhelpful and rude staff ever

Have never felt the need to vent frustration on forum before but treatment by O2 store today has driven me to it!. I have been o2 customer for more years than I care to remember, checked for upgrade on line and wasn't happy so called at local store t...

Anonymous by Not applicable
  • 3027 Views
  • 8 replies
  • 0 kudos

Community Rewards - Your feedback

Hey guys The rewards programme has been going on for a while and so far we have been giving away credit towards your monthly bill/payg. We have some further developments planned during the course of this year and we'd like to hear your thoughts about...

Anonymous by Not applicable
  • 3636 Views
  • 21 replies
  • 0 kudos

Nokia Lumia 1020 by Wanty

Get a cup of tea and get comfy, I have a lot to say. You can review the specifications here I currently use a Sony Z, and all my smartphones have been on Android baring an old XDA Zest that was on Windows Mobile 6.1. When I've had Lumias demo'd to me...

WP_20140401_15_07_43_Pro.jpg WP_20140326_19_42_41_Pro.jpg
Anonymous by Not applicable
  • 5985 Views
  • 16 replies
  • 4 kudos

Resolved! Changing mobile number but keeping contract

Hi, I have an account with O2, but reception indoors is really really bad so I'm thinking of moving to a different provider. I would like to keep my number but I'm quite early in my 2 year contract so it would be a waste to move now and pay for the r...

Anonymous by Not applicable
  • 6683 Views
  • 7 replies
  • 0 kudos

Resolved! Upgrading!

My 2 year contract is complete and for the first time ever when upgrading, I have been told that I am unable to upgrade online and have to contact O2 by telephone. Can anyone explain why I should be put to the hassle of hanging about on the telephone...

Anonymous by Not applicable
  • 5927 Views
  • 14 replies
  • 0 kudos

Resolved! Fantastic Customer Service

I upgraded both of my phones today to the new HTC one M8 and recycled my old iPhones. I dealt with a very pleasant girl called Olivia. I would just like to pass on my biggest thanks to her for all the help she gave me! It was a very long call so than...

Anonymous by Not applicable
  • 6082 Views
  • 23 replies
  • 2 kudos

Resolved! Not receiving texts

Hi is anyone else experiencing problems with receiving text messages. I can send them (and I know they are being received) but haven't been able to receive any myself since yesterday evening? If no issues with O2, does anyone have any suggestions to ...

Anonymous by Not applicable
  • 17284 Views
  • 10 replies
  • 0 kudos

Resolved! Cinema Tickets

Hello everyone and how's everyone doing this evening ?..well just a quick thought I think O2 should do a offer like other networks do for example buy 1 cinema ticket get 1 free like EE does ...what do u guys think of this idea

Anonymous by Not applicable
  • 3032 Views
  • 8 replies
  • 0 kudos

Resolved! O2 4g bandwidth

Hi everyone, hope someone can help. I have sky go on my samsung tab2 10.1 and using o2 4g, however i get a really poor picture when watching any channel. I did a speed test on my tablet and found I had a download speed of 23 mbps which is almost 4 ti...

Anonymous by Not applicable
  • 4119 Views
  • 6 replies
  • 0 kudos

Resolved! O2 Falling Behind Competitors?

I have been with O2 on a pay monthly contract for the last 8/9 years ever since they released the old Genie sim cards. However, since the introduction of Smartphones are O2 falling behind there competitors in terms of the package offered? I am curren...

Anonymous by Not applicable
  • 5201 Views
  • 8 replies
  • 0 kudos