General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Coverage: a cautionary tale!

I took out an O2 contract in 2012 after checking all of the main telco's coverage maps: where I live it showed a full strength 2g / 3g signal so I signed up. Signal coverage wasn't great so I complained and was told that a transmitter was down and wa...

Generic smartphone (android)

I have a smartphone, which looks and acts like samsung 24, but is andriod and from China It works really well, but one thing it refuses to do is turn OFF voicemail I have spoke to the so called Gurus on 02 three time so far and they all say it will b...

Resolved! can someone tell me what data you can use within your data allowance, please?

I keep getting charged for mobile.02.co.uk browsing. Please help. not very knowledgeable about these things.

Device Trial - Note 3

First Impressions.I wanted to start this now as I think I'm gonna have so much to say and I don't want to forget anything....So, anyway WOW !!!!First thing you notice is the size, obviously.It's big, but it's not too big. Overall it's not much bigger...

Resolved! price up

So for months now I've been complaining to you via email, Facebook and phone about how poor your service is, how non existent your customer service is and how expensive your tariffs are and you now have the bare faced audacity to raise your prices!!!...

Xperia Z - my review

On opening the box, I found the Xperia Z in my favourite category: brick weight. It does feel like a decent well made device especially that big power button just wanting to be pressed. The first game you play is where on earth do I put my sim card f...

Switch Hotmail Email Account

Is it possible to amend the name of an email account (Hotmail) or create a new one and still have the emails from the old email address diverted to the new one without others having to add a new email address to their contacts?

Resolved! No Complaints department email?

I am astounded that O2 has the nerve to think that it is in the 'communications' industry and secondly that they are under the misapprehension that they are providing a service to customers. Over the past 4-5 days I have tried to find a human being t...

3G Coverage

Re: 3G coverage. One of the main reasons I purchased my IPhone was to use it for streaming to my IPad. I am now working near Galston in Ayrshire. On checking O2 coverage, it is non existent as it is through most of the area. EE have excellent coverag...

Resolved! AGE VERIFICATION

O lord now I believe O2 have my details etc of my d.o.b etc etc etc so why on earth am I being asked to verify my age going onto a website.... ok i know an adult website hee hee.but still I feel a lil annoyed that it has happened considering they hav...