General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Consistently bad or no reception/data network

In live in Lewes, East Sussex. O2 claim that 4G and 5G coverage has ‘good’ signal indoor and outdoors. BUT there is almost always very poor or no reception/data coverage AT ALL. This is not a one-off or occasional problem, it is constant and routine....

02 customer for over 20 years

Just come to the end of my contract and been told by 02 that my NHS discount is coming to the end too! I was looking to upgrade and was going to stay on sim only till I made up my mind. But seriously 02 I've been a customer for over 20 years. I feel ...

O2 slashes airtime bill for up to six months on a range of iPhones

From the O2 newsroom :- O2 slashes airtime bill for up to six months on a range of iPhones - Virgin Media O2https://news.virginmediao2.co.uk/o2-slashes-airtime-bill-for-up-to-six-months-on-a-range-of-iphones/

O2 teams up with HONOR to bring O2 customers the premium 200 Series

From the O2 newsroom :- O2 teams up with HONOR to bring O2 customers the premium 200 Series - Virgin Media O2https://news.virginmediao2.co.uk/o2-teams-up-with-honor-to-bring-o2-customers-the-premium-200-series/

Logging in

Why is it so difficult to log in with face id? Why do I need to input a security code each time? This is a waste of my time. Please explain.

Scam call

01268 208026 this number calling saying there o2 and that you have over paid …they have your usual details like name , address, D.O.B, email etc so I thought was legit but then we had an argument when he asked for my password over the phone … just a ...

Number Disconnected In Error

Hi Can anyone help?Ongoing Complaint since may 30th when an agent incorrectly disconnected my phone number i had for 15 years. Can no longer get my PAC via text so 02 requested 3 times via email and they have apparently sent this but I'm not receivin...

Samsung Z Fold 6 and Z Flip 6

Thought would share the link below, some good offers from o2 and Samsung, but both devices have gone up in price... O2 customers can now get their hands on the brand-new Samsung Galaxy Z Flip6 and Galaxy Z Fold6 - Virgin Media O2 Pre-Order Samsung Ga...

What to do in case of loss of service due to possible fraud.

Help for possible account fraud (long read) If you find your account suspended with no service for no apparent reason and receive the following message from o2: “We’re just letting you know that we've cancelled your pending Direct Debit payment. This...

Complaints issue

Has anyone ever been able to successfully raise a complaint against O2? If so I'd be grateful for some tips. Have a complaint ticket open according to an email received recently suggesting I contact the communications ombudsman, quoting my complaint ...