General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Windows Update Problems

Hi all,I just thought I would share this with you all as it helped me and I hope it will help even one of you to save you numerous Google searches.My sister had a problem with her laptop whereby it wasn't downloading the updates - it would be stuck o...

Resolved! pay a you go balance transfer

Hi everyone. I am new to the forum. I am just wondering if i am able to transfer a balance from one payg sim to another payg sim. I have £6.70 on my old sim abduction don't want to lose it Thank you. Oh and hello everyone

Resolved! How do you get somebody from 02 to contact you when they promise to but never do?

We have had our coverage reduced to point where we cannot hold any calls. We were first told this was a fault, have spoken online twice about this - first time no follow up - second time we have been told we have had a written reply (not true and ref...

Beginners Guide: Just Got A New Phone?

All phones are different but here are a few basic steps for the novices:When you buy a phone make sure (if it is new from a shop) that it is sealed. Check the contents of the box right away. Most phone boxes or instructions state what you should get ...

EE New Call Centre

EE has revealed Londonderry/Derry in Northern Ireland as the location for its new customer service centre as its UK recruitment drive gathers pace.The new site will be managed by Convergys and will open in late spring. In February the operator disclo...

Resolved! Porting Number from Orange to 02

Hi Everyone I have recently signed up to O2 from Orange and have obtained a PAC code from Orange to transfer my number over. My Orange contract ended on 17/7/13 and when I contacted O2 customer services to provide them with the PAC code, I was inform...

Resolved! Deleted messages

Is it possible to get back a text message after you have deleted it or has it gone for good

Resolved! My number on SIM

How the heck do I get my phone number to show up on my SIM?If I do the About Phone - Status bit the My Number bit just says unknown.I have an app that needs to SIM to know what my number is.How do I get it on the SIM?

o2 hold music

Hey guys I'm just wondering if anyone knows the slow ish love song that the on hold music at the minute it's been bugging me for daysLol

3g900 can now be seen in status / coverage checker

You can check if 3g900 is in your area now using http://status.o2.co.ukor the coverage checker http://www.o2.co.uk/coveragechecker using your handset typeWell done o2 very usefull info