General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Changing Account Details

O2 must be the worst interface website I have ever used..... I tried to update my account email address, nowhere does it give that option, I 'spoke' to an online assistant - explained what I needed to do and was told that it was all changed.Logged in...

Resolved! pro-rata con

Took a sim only contract with O2 two days ago with minutes to call, but found out today that they control how much you use under "pro-rata basis" ended up being charged for those calls.Has anyone else had this issue?

o2 Status Checker Comment

Hi I have noticed according to o2 and Vodafone's mast share agreement, o2 will be maintaining Scotland, Northern Ireland and the East of England along with North London, and vodafone will be looking after Wales, West of England and South London. When...

What does the HIGHLIGHT option do?

Yet another silly question - but its Friday and my wee brain is slowing down for the weekend.Having nothing to do I have been looking around the Community and I notice when I read a message there is a drop down OPTIONS button at top right. One of the...

Resolved! Network Unlock request

So to cut a long story short, I requested a network unlock code for my LG handset.In the supplied instructions, it says I must use the Original SIM however after typing the relevant code it says, all the lock options are disabled and I can only dismi...

no 3g in my area

i live in an area that currently has no 3g coverage,,,, OL13 postcode, i have been told that by 2015 O2 will provide coverage in all areas..... can someone tell me if this is by 2015 or sometime in 2015, which could mean late 2015..... I don't expect...

Resolved! Beware spam e-mail

I received the following e-mail purporting to be from O2 but actually from the following e-mail: mfischer-14@mail.onlinefix.de It arrived just after my usual monthly bill which I had just had. Don't click on the link & note it does not addess you by ...

Feedback: giffgaff achieve Which? Award 2014

I see giffgaff got the Which? Best Telecoms Provider award for 2014. Is it too much to hope O2 will take note and try to learn a few lessons?giffgaff certainly appear to have a more flexible attitude to Pay & Go tarfiffs - I have just received a free...

Resolved! Accessing the Forum from abroad

Hi guys... Some of you will know I am in Spain at present and normally use a netbook to access internet etc.Due to various problems getting topped up (till today) I have reluctantly used my S3 for the first time on the internet.... Please bear with m...

O2 from an Unbiased Customer Perspective - My Online Diary

I've decided to take a Refresh deal on a 4G phone and will treat everything as a normal O2 customer, ie, phone will be O2 locked & branded, I will not root or jailbreak, if anything goes wrong I will contact live chat in the first instance, repairs (...