General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Priority login

Can’t log in at all - been trying for weeks. Not good enough I’m afraid.

Brand new Samsung S24 Ultra - no Sim/ESim

I bought a Samsung S24 Ultra yesterday, transferred the data and all seemed ok till I started the Sim stuff.I was told to try the new ESim so I proceeded to set it up. I recieved a message update and waited, 24 hrs later Im still waiting. I have not ...

New login does not work

Trying to simply log in but the new way is screwed. All you need to do it send a code to my phone. Nope no code. So I chose the email way. Nope no email sent so I can’t log in even though I’ve got a password and memorable answers. So annoying cause I...

New phone purchased. I would like to discuss my airtime plan

I have purchased a Samsung A25 5 g. What will my new airtime plan be

Costa.

Does anyone know if O2 will ever offer there customers free hot drinks at Costa?

My number is not in use URGENT

Hello O2,I would like to share with you my story. On the 3rd of July, I migrated my number from the Pay as you Go O2 to the Pay Monthly O2. It was extremely important to keep the Pay as you Go number as I use it for personal and business purposes for...

vo lte/ wifi calling on classic pay as you go sim card

is there some loophole in the law that means o2 does not have to provide vo lte and wifi calling when you have a o2 classic pay as you go sim card ? in my Gigaset GS5 LITE, both sim 1 and 2 have vo lte and wifi calling, i have tried my sky mobile sim...

Mast NW9

The local mast in NW9 hasn’t been working since first week of March. I have contacted various times regarding this and O2 have been an absolute joke in dealing with this. Even made a complaint via their complaints review service is a joke also been t...

Apple Watch Data Plan

Why can’t I add a data plan to my Apple Watch Ultra - O2 have said take your watch to Apple as it’s faulty and Apple just laughed!!

No delivery terrible customer service

Ok this is a long rant. But I am desperate for answers so sorry in advance. On June 20th after using nearly all my mobile data allowance in 2 days on Google maps as my car was in the garage and my dad’s that I was borrowing is ancient and has no info...