General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cheque's in the post!

For some reason and for the first time ever, O2 have sent me a cheque for the community rewards.Is this a new thing @Kei-M_O2 or a one off error?Anyone else?

Billing issues

I ordered an upgrade on 23/01/24, which 02 cancelled, which is visible on my account, so am still using my old phone with the old contract. Every month I have to ring 02, because they keep charging me for the upgrade I never received. They then send ...

O2 very bad signal

Extremely poor customer services at its best. Persistent dropping out of calls both received and made. Lucky to get connected. Once connected I must remain very still for the duration of the call or it drops me out. Constantly getting texte messages ...

£1500 refund owed - 02 AGREED TO PAY AND SO FAR DESPITE ENDLESS PROMISES NOTHING

02 owe me over £1500 - which they have agreed to refund - but failed to actually refund me despite telling me it will be in my account in 10 days. I have been told this countless times over the last 4 months, and the stress is terrible. I am told:1. ...

Billing

Hi can anyone help I’ve paid my 02 bill it’s pending in the bank for 3 days now but it’s not saying I’ve paid it on the app it’s saying it’s overdue and they keep sending me txt to say it’s overdue but I’ve paid it

Razr 50 ultra

When will o2 have the razr 50 ultra?

O2 are a joke

I have been waiting 7 weeks for a sim swap to go through I have half old number and half new rendering phone nearly useless. I have raised 7 complaints and spent well over 100 hours on hold and on phone. Customer services can’t help

Migration issues

Hi, hope someone can help me after many frustrating calls to 02 and many broken promises, have a pay as you go sim and a contract sim, want to migrate pay as you go number to contract sim, got disconnected and reconnected, complaints made but still n...

Cold Call?

This was genuine. I called 02 directly to verify and first thing they said was 02 never calls customers BUT they then checked on my account and confirmed it was legit. I told them they need to sort out their communication between departments.

Virgin Media O2 to Enhance Connectivity at Major Events and Staycation Destinations this Summer

From the O2 newsroom :- Virgin Media O2 to Enhance Connectivity at Major Events and Staycation Destinations this Summer - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-to-enhance-connectivity-at-major-events-and-staycation-destinati...