General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! O2 data it's not real

I have 5gb from O2 data... But it's no real 5 gb... My data always finish in 2 week and I have use my internet just to check a Facebook and Google maps... Before I have 1gb internet and always finish 1 week before renew my bill... Now I have 5gb and ...

Resolved! S3 mini to S4 mini sim !!!!

my son just upgraded from s3 mini to s4 mini,, only the sim in the s3 is a reg sized sim from what i can see,, so am i gunna need a smaller one for the s4 mini,, or do u get one to activate in the box when new phone arrives.. help please

Fed up of O2 false promises

I challenged O2 about a charge on my account which the customer service represenative who agreed with my issue and sent a request for refund. Several days later I check my account and the chrage was still there. I called again and was advised it was ...

Technology and Lifestyle

On the forum tonight, some of us started chatting about this so I have decided to start a thread on it.It is a subject that fascinates and even bewilders me at times...I freely admit I am a 'child of the 60's' and our lifestyle was... and still is......

Resolved! weekend payment?

my phone bill is due out today(saturday)will it go out monday? if so can i go in the bank monday morning and put the money in, which will go in immediately.also will they cut me off? or charge me?

Resolved! answer phone number.

resently bought my phone and trying to work out how to use it, when I purchased my phone I was given the number for my anwer phone messages but I think I may have changed it while messing about trying to work out just how to use the phone, can anyone...

Feedback is a gift

So here it is....I have been a very loyal customer of O2s for many years and have always raved about the service i've received from them. This year however, i've had 2 interactions with O2 both in store and their CS dept and neither have been positiv...

202 call centre

Hi I have been with O2 for more years than I care to admit and I have been dragged kicking and screaming into the 21st century and decided to give up my old 'upfront for life tariff'. My new sim arrived so I eagerly called 202 to get it sorted and my...

Sony Xperia E3 frozen... any suggestions, please?

Hi, can anyone help me? My phone prompted me for an update while I had my wi-fi on, so I let it do it. But, after it finished the update and tried to reboot itself, the phone froze on the 02 bubble opening sequence while turning back on. I couldn't d...

O2 Travel is utterly pathetic and not worth the money

I recently went to France (Brittany) and every web page I attempted to load took approx 10 attempts with a 1 minute time-out between each. The service is apparently throttled for foreign O2 users... How the company has the audacity, nay temerity, to ...