General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Lost signal

I am just wondering about our lost signal in our area RH20 1LJ, it has been off for more then 24 hrs.now. It has been frustrating for me as i have just upgraded to an iphone6 & i can't use it yet. I have rang O2 & i was told it should be back within ...

Resolved! Aerial Direct - What Have I Done?

Hi All, This is an intro as well as a cry for help! I'm just coming to the end of my Voda contract, and as I had no incentive to stay with them, I decided to shop around. I then had a call from Aerial a couple of weeks ago, and TBH, the lad that I sp...

Resolved! Mast not working

I live in Ramsgate. Quite a lot of people have not had a signal for a couple of days now. Having been into the local O2 shop I know they have had a lot of calls about this issueThe service status is pretty clear about the fact that there is a mast no...

Resolved! Dreadful Signal

In my home postcode o2 state "good indoor and outdoor" 2g coverage. I get intermittent service.Today I spent half the day in Dunster in Somerset. Absolutely no signal at all. When I get home I looked at the coverage checker and it reads " good indoor...

Resolved! Vodafone Unlocking Problem

Has anyone had any problems with unlocking their Vodafone locked iPhone? I have been helping my friend for over 2 weeks and still no joy.Today alone we were on hold 3 times for over 35 minutes and the advisor was not helpful.Apparently it takes up 48...

Resolved! 4G on iPhone 6?

How do I go about setting up 4G on my iPhone 6? (when it's delivered)...

Resolved! Roaming

I spent five days in France in May and was charged for data as though I was out side the EU.o2 have refunded my PAYG balance of £110 after a lot of correspondence but they say I musthave been outside the EU. Explanations include that I must have been...

Resolved! poor service reception in redcar

Im sick of 02 not been abel to download anything watch videos for two week and still not resolved its not my device as it been checked im paying for this sevice i hope 02 will get this sorted now and compesait its customers in redcar if not im leavin...

unfair default on O2 account

Hi All, I need some help and advise please...... Recently my partner checked his Experian credit report as we are applying for a mortgage soon and upon checking this he saw that he had a default on his account from O2 going back nearly 2 years. He le...

Resolved! poor customer retention

I have recently phoned up O2 to explain I am thinking of leaving as there is a cheaper deal elsewhere and they refused to match it and gave me my PAK code and sent me on my way without a 'fight'. I have been a customer since BT cellnet and think this...