General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Employee recognition

Hi, I would like to recognise an O2 employee for their excellent customer service. Where do I send the details of my experience? Thank you.

Android phone + Galaxy tablet + Acer Aspire laptop ... = ... Are they Properly Sync'd ?

I ask this question as I'm not sure they are :-I look at say personal & promotional emails separately - usually on my OPPO Lite phone - don't use the Galaxy tablet much at all, but recently charged it up. I will go to emails on the larger screen of t...

You Can Schedule Your Samsung Galaxy Phone to Restart Each Week

This is quite a useful feature for those with newer Android 'phones :- PSA: You Can Schedule Your Samsung Galaxy Phone to Restart Each Week (howtogeek.com)https://www.howtogeek.com/psa-you-can-schedule-samsung-galaxy-phones-to-restart-each-week/

COMPLAINT - Unable to make contact

Hello All,I am writing this in order to reach out to anyone looking to raise a complaint with O2 for any part of their service through their complaint email complaintreviewservice@o2.com. Upon sending an email to this address you automatically receiv...

Will O2 ask for a one time passcode that they text when you call them?

I believe my mum has been scammed. Someone reporting to be from "O2" called her offering reduced billing for a period of time. Unfortunately she went through all steps with them, including reading out a one time passcode that was texted to her.When s...

A Curb On Mid-Contract Price Increases....

....Maybe Phone and broadband mid-contract price surprise rises banned (bbc.com)

Problems with eSIM on Apple Watch.

So about two months ago I stupidly unpaired my eSIM from my Apple Watch I tried to get it back on but just got error code 112 this was sorted and I was able to get to my data plan through the Apple Watch app I stated the activation but it got stuck i...

Cheque's in the post!

For some reason and for the first time ever, O2 have sent me a cheque for the community rewards.Is this a new thing @Kei-M_O2 or a one off error?Anyone else?

Billing issues

I ordered an upgrade on 23/01/24, which 02 cancelled, which is visible on my account, so am still using my old phone with the old contract. Every month I have to ring 02, because they keep charging me for the upgrade I never received. They then send ...

O2 very bad signal

Extremely poor customer services at its best. Persistent dropping out of calls both received and made. Lucky to get connected. Once connected I must remain very still for the duration of the call or it drops me out. Constantly getting texte messages ...