General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

24 hours with a Galaxy Alpha

Ok so 24 hours into the Galaxy Alpha: on opening the box and picking up the handset you can tell that this is a phone that means business from the feel the weight and the style of the handset it sjust fits perfect into the palm of you hand and feels ...

Wireless Mast in My Area Not Working

No Mobile signal for past two days; And when I go to the help option it tells me that webchat thingy is unavailable and I should ty between 7AM and 11PM... It's been saying that all day. Just venting really; My husband is self employed and much of hi...

Be thankful...

So after my daughter and wife episode, I got to thinking about how addicted we've become to our smartphones and more specifically to 3/4G We take a lot for granted in the UK. I travel quite a bit, mostly throughout Europe but have done my bit around ...

My daughter wants to disown me my wife says no more cooked food. Please help

Dear Big People at O2 I have a daughter who is 16 but believes she's 24. She's threatening to disown me, partly because I've moved to Ely near Cambridge. My wife hasn't quite reached my daughters level of frustration yet but I am now having to eat mo...

Waiting to get throw customer service

Been waiting to get in touch with customer service been on hold for more then 50min and no answer will this be standard with O2 now

O2 are horrendous

Having been a O2 customer for over four years and never once missing a payment I canceled my contract to move with Vodafone when I cancelled the contract I called O2 and let me tell you even trying to speak with someone on the phone took a very very ...

Resolved! o2 Chat

Hi O2 I am trying to contact you via your online chat. It doesnt seem to be working?

Resolved! Pay monthly or pay as u go

I want to find out what other people think, if you keep going over on your monthly contract for example phoning 0800 numbers when others numbers not available ect would pay as u go be better? What do you all think? As I love iPhones I would have to s...

Resolved! Wifi abroad

We are going to majorca next weekend and hotel rooms do not have free wifi. Would like any info if I can pay for wifi through 02 on my phone but link it to my iPad too?

ON HOLD FOR 1HR40MINS AND HUNG UP GIVING UP

It's my third day of trying to get through to them.Ironically i want to cancel my contract with o2, clearly this is how they intend to keep hold of their customers, by simply not allowing them to leave!! I'll just cancel my direct debit as my phone b...