General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

why does o2 favour Apple?

Genuine question to the powers that be.Why, since the announcement of the iPhone 6, have only Apple products been able to be pre ordered?We all assumed that after the, still ongoing, fiasco of iPhone 6, that the lack of preorders was due to failures ...

Resolved! Business Note 4

Can someone please tell me why O2 are charging what can only be described as STUPID prices fo rthe Note 4 on business.£35.83 a month for the contract unlimited calls/texts and £154.22 for the phoneIf I buy it as a consumer on O2 i get the phone for f...

O2 Service

O2 are the second worst mobile phone provider on the planet.After three visits to the local high street shop,on each occassion to ask one question,when does my contract expire.I was asked initially for ID,passport or drivers licence.I explained my dr...

Resolved! Atrocious service from UKmail

After reading a few blogs (some of which are on here) I can confirm that it's not just a case of being unlucky when it regards delivery problems with ukmail.Here's how my day has been, it seems many others are having similar days thanks to o2 using a...

How hard is it to cancel an account?

O2 seem too find it very hard to cancel an account when a phone was returned within the 14 day cooling off period. How hard is it to do this. O2 has had the phone back as confirmed over the phone but cant seem to be able to cancel account. I am not w...

Poor coverage in Plymouth

For the past month or more, I've been getting very poor data coverage in Plymouth, mainly around the City Centre. For example, on the top floor of the big shopping centre there called Drake Circus, the signal is indicating HSPDA (I''m not on a 4G con...

Resolved! Iphone6 long wait

Hi everyone. First time poster.Today is exactly one month since I ordered an iPhone6 from o2. When I ordered, the wait time was specified as 2-3 weeks. I've spoken to tech support after three weeks have passed and was told that wait time is 4-6 weeks...

I've given up.

I have 2 o2 phones. I've been trying to talk to someone on the phone and then through live chat on the website. It's impossible and too much sodding effort. Just spent 30 minutes on hold on the phone and Livevchat simultaneously. I now officially giv...

Phone Number +011 924 6586 - DO NOT ANSWER THIS NUMBER - read my message!!

Hi everyone, there have been reports on social media about the above number - it is said that the people who answer it end up paying @£80 for the call and it also steals ALL details off your phone - including bank details etc if you have them on your...

Head Office Contact Number or Email Address

Hi there,Ive seen on the website a number of email address but wanted to make sure I get the right one.Could someone please let me know what the email address is for Head Office as I am sick of the customer service and wrong charges being sent to me!...