General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Ordering items that are not available

I ordered an iphone 5c yesterday online that was in stock and paid, waited for delivery today which didn't arrive. Contacted 02 who have informed me that item is not in stock and can't guarantee when it will be so advised to cancel which I have but w...

Resolved! Poor O2 Durban call centre

Til recently if i called 4445 with a query/problem I got knowledgable UK call centre operatives. In the last 2 days twice I've had Durban call centre staff in South Africa who couldn't answer pretty basic questions about my contract switching over to...

Upcoming discussions & feedback

Hi all! I hope you are all doing well. Thanks for all of your views on here around the rewards program, forum structure and content, among other features. It is clear there are some frustrations, as well as some great ideas emerging. We want to try a...

Resolved! Trying to bar phone

Trying to barr one of my numbers due to a lost phone but cannot get through to o2 at all. Chat keeps cutting me off and i have been on hold 3 times over the last 2 days for over 25 mins each time only to be cut off once i get through arrrgggghhh!!......

Resolved! O2 took money out my bank they where not supposed to and I could not afford

Hay guys I'm new here but been with O2 for years but I payed of my refresh contract a month ago and took out a new one and I payed it off early so a few weeks later I got a bill in for £217.75 and being that no way could I afford this as the money th...

How to delete or deactivate forum account?

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Resolved! Stop text offers

I used 2220 to stop all offers, text, phone, postal. However I have now received a text offer that tells me to use 2202 to stop text. There is no way to stop texts on that number, only ways to get more offers. BTW on 2202 I am told I have not given a...

Resolved! Upgrade Delivery before Xmas

Hi, I dont know if this has been asked sometime before: How long does a delivery on an iphone 6 take? Would I get it before Xmas? When is the last date that I would realistically have to order it by? Thank you

Resolved! O2 picture messaging

Hi, I had an email from a number claiming to be O2 with t he following info.. Hello,Here's a picture message you've been sent from ********553.You can send a message back from your mobile phone. But don't reply to thisemail.Thanks,O2 Is this legit???...

Resolved! no signal in west london

for almost 2 weeks now on and off ( mostly off) i have no signal at all in my area. i spoke to someone on live chat after using the network app to check and see that a mast in the area not working . its still the same 2 weeks later! why should people...