General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Local Mast Down For Over 3 Weeks

Himy local mast has been down for over 3 weeks! i am unable to send or reply to calls or texts, i spent all last friday afternoon trying to get an anwers, after waiting 15-20 minutes just to talk to someone! i was passed around the WORLD several time...

Resolved! Picture message charges

Why am I getting charged now for picture messages sent off my iPad as iMessages ?!?! In the past? iMessage picture messages were free (blue) but now they can be green on the iPad ! If the pictures are unable to be sent as blue iMessages I DON'T want ...

Resolved! I returned and Iphone 6 plus but still owe the full price to O2

I returned and Iphone 6 plus 2 weeks ago but still owe the full price to O2, I have requested by chat a solution to my problem however I been deceived 3 times so far, I was told that my problem was going to be solved in 24-48 hours and I believed so ...

Resolved! Samsung Galaxy S4 Android 4.4.2 updates

You probably know what this mainly will be about but I got a couple of questions to ask.As the 4.4.2 updates have been rolling out across the S4, I9505, it feels like forever since O2 released the 4.4.2 to this phone. Was looking on Sammobile and oth...

Resolved! 4G in Llanrumney

I have been getting 4G at the top of Llanrumney for the last couple of weeks. Work is not far from the old cross over looking the A48m

Resolved! UK Mail are a waste of bloody time!

Ordered a spare 'el cheapo' mobile via the O2 website on the 26 October 2014. Has the said phone been delivered via UK Mail ???, has it hell.First I got: .'...Your O2 order MS-xxxxxxxx has experienced a possible delay and we might not be able to deli...

Resolved! Tracking with O2 how do you track an order can't find it anywhere.

Rockabilly123

O2 Shop in Ormskirk

I went into the O2 Shop in Ormskirk yesterday to enquire about upgrading my phone, I was told I would be able to upgrade today (30/11/14) for free. I asked about their opening hours and was told they were having a Christmas party saturday Night, but,...

Poor O2 network coverage / drop outs / call fails

where do i stand?, i have been onto o2 3 times now with these problems, and also had my iphone 5s checked out by apple, o2 keep telling me that they need their engineers to check the phone but i know its defo no the phone thats at fault as my work co...

Resolved! Can I use my pay monthly contract with a new phone

I am in a pay monthly contract until may 2015 but have bought a new iphone 6 - can I get a new sim on the same contract for my new phone or will I have to cancel the old contract?