General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Pay off refresh contract online ?

hi all, can you tell me if I can pay the balance on my refresh phone online ? I can only see how I can pay up to 7 pence below the amount online, which seems odd..ThanksStu

Resolved! 02UK scam being sent to pay monthly customers.

I don't know where to post this but I'd just like to raise awareness for other pay monthly O2 customers that may encounter the same scam I just nearly fell in it. I just received a text message from 02UK in which the message states - "Dear Mrs J*** P...

Resolved! Texting Scam !

I'm very disappointed in O2 . . .& believe these guys are either scammers or like to lie down watching in glee as their customers get scammed! I took a SIM card contract from O2 in Sep 2012 for £20/monthI trusted my bank account details to O2 believi...

No idea if my free Christmas bundle is coming or not

I entered all the stuff on the page on the leaflet. (thinking, pessimisticallythat it wouldn't work, because when do free offers from any company EVER work?) Didn't have a problem with my IMEI or anything, but I did get a 404. I checked my email and ...

Resolved! Out of contract still being billed

Can i get my money back? Upgraded phone but still being bilet for old phone after centrach ended. Pressured theyd stop talking the money. Wasnt told to cancel direct debit!

driver error

my hubby took my phone so i had to go and buy another one its nokia luma635 when i try and connect them by laptop and phone by bluetooth it comes up with driver error is there some i can do to pair the up or have i missed something or are they not co...

Resolved! live chat experiences

Now, this is supposed to be serious thread, (famous last words), and the question is simple: Why does everybody complain about the live chat facility? I have made jokes about it here in the community too, but I have also used it to resolve account qu...

Fire phone - A review

4 Stars. I have just upgraded to the Fire from a mid-range smartphone. That means that I cannot contrast with the higher range devices like I-Phones, Galaxy etc. etc. What I can say is that the difference in build quality and performance is huge. The...

unordered sim mess up!!

I'm very dissatisfied, I never ordered a sim nor did I want to have to go to the 02 shop new years eve get a replacement sim which still isn't working I left my daughter for a trip to London had no internet as the sim mess up messed my new year up.3 ...

Expanded 4G Coverage, Surrey/Kent borders

It was a pleasure over Xmas to see 4G on both my Phone and Tablet in a location that has only previously achieved Edge at best, and only a mile or 2 from the M25. Congratulations to O2 are in order.