General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! New phone delivery.

I'm having trouble with my new phone delivery. Tracked the parcel on uk mail website and it says they've attempted delivery. My wife waited in all day for this and no one has attempted any delivery.I've lodged a case with uk mail. I'm really not happ...

Really Annoyed customer

Up until today, i thought that o2 were a decent company, now i see that they are just like all the rest of the thieving telecom companies, who commit fraudulant activity around the UK,. Let me explain. In Jan 2014 i started taxying, and purchased a c...

Resolved! calling nhs 111 ftom O2 mobile

Tried calling NHS 111 in the busy Xmas period. Got through to the wait message but was cut off twice after waiting 10 mins 40ish seconds each time. Is this O2 cutting me off or the nhs system? Anyone else had this? Can't imagine O2 knows I am not in ...

Scams Continue

Tonight i had a call from an Ammanford (Wales) number 01269 849592. Being a normal looking landline number i answered it but i struggled to hear the other person.So i did a Google search and it would appear this is another ppi type scam only this lot...

Resolved! An E-mail address please

I need to contact you about several things and Live Chat keeps giving me a message about keys not matching - when I did get through we said Hi and then I got cut off. Live Chat is great for a quick question that does not require copious detail to be ...

Resolved! poor delivery and customer service

hi every oneim new to all of this but is it normal for o2 not to deliver the item after three days and then after a number of live chats with various staff and so called managers to be told its your problem to sort out chase it up with the distributo...

Resolved! 3G or 4G

will a 3G or 4G work in 2G or whatever. My appologies if thisa realy dumb question but can quite get my head aroundthis subject. I am thinking of getting a 3G phone, but I live ina pretty rural area where you are lucky to get 2G.Regards Andy

Resolved! O2 Broadband bills of disconnected account

Hi I was using O2 broadband before. However, I now need bills for this disconnected account.Would it be possible to get the O2 broadband bills for all the months that I have used? ThanksBP

Microsoft to offer free upgrade to Windows 10

For the first year.http://www.cnet.com/news/microsoft-to-deliver-free-windows-10-upgrades/?tag=nl.e404&s_cid=e404&ttag=e404&ftag=CAD1acfa04

Sky To Link Up With o2 as MVNO?

Reported by the Financial Times today. Have posted in full as you would need to register to read it so have not posted a link.Sky has approached Telefónica about a possible alliance with the Spanish telecoms group’s British mobile phone business, a m...