General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 not interested

I'm hacked off with O2 The reception in both the places I currently spend any time is terrible. It's difficult to even hold a conversation. Do O2 care? No - the website doesn't even have a webform to email them to tell them. Just a forum to rant at. ...

O2 Customer Service Well done!

We hear so many complaints about O2 CS. For balance I thought I would post my own experience of today.My two year contract is now finished. I changed my handset to a Note 3 in November still using old 3G sim and remaining on existing tariff.Today I n...

Resolved! data usage

I had always had iphones and always been with t-mobile/ee or whatever they're calling themselves these days. I switched to a samsung galaxy and o2 in May and i have 5gb of data a month as thats what i had with t-mob and they advised me that i only ev...

trouble getting the right information

I am loosing the will to live with the horrendous service i have received recently. I get the impression o2 are constantly lying to me and fobbing me off. They failed to action something on my account so i went onto the online chat and have just spen...

Resolved! REPEATED MESSAGES

WHY AM I RECEIVING MESSAGES UP TO NINE TIMES AND 12 HOURS AFTER THEY HAVE BEEN SENT. WHY DOES MY PHONE KEEP SEMNDING THE SAME MESSAGE OVER AND OVER AGAIN!!

Resolved! No O2 signal for more than 2 weeks

Had no signal in Tarbert, Loch Fyne for more than 2 weeks. Vodafone and EE are fine - only O2 is useless. Online chats for more than an hour are fruitless - I'm losing a lot of business because of this. Any suggestions as to how to get O2 to show eve...

Why O2 are useless

1. After 7/8 years of service no customer loyalty. NO BENEFITS2. Offer worst contracts than competitors.3. O2 community comments are "permanent" because "thats how it is"4. Will not change my email address because I am no longer in a contract with th...

O2 customer details being leaked???

Hi,I received the below email which is almost certainly a phishing attack, given the real email address it came from and the URL behind the "HERE" link. Did anyone else get this? It is scary that they got hold of my name, email address, phone number ...

Resolved! Change tariff

I took out a Pay Monthly contract with 500MB 4g. I want to upgrade this to a permanent 1Gb. How can I do this?I have looked at MY02 but there doies not seem to be a method to do so

Resolved! Repeated Texts to & from various mobiles

My family & friends are all experiening multiple text messages being sent and received today. Is there a problem with the network somewhere in Scotland. Most mobiles are showing that the text has failed however, multiple charges are occurring as the ...