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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Text messages

My mum is in her 80s and she uses a basic phone for texts and calls. She replaced her old sim to a newer one a couple of months ago. As of today she cannot receive text messages. Can anyone help? O2 say it is due to the fact that they didn't update t...

o2 Network Investment

Looks like VMo2 are investing again in the network which to be honest at times is pants... Think it needs more then £700million quid spent on it... https://news.virginmediao2.co.uk/virgin-media-o2-to-supercharge-network-reliability-with-700m-mobile-t...

madasaf1sh by Level 78: King of Kings
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Ear buds arnt being honoured

I recently upgraded to a Samsung s25 ultra and was promised ear buds as part of the deal I even double checked whilst on the phone to the agent that assured me I would get them, fast forward a couple of weeks I rang 02 to chase them up i was told I w...

Rc-mad by Level 1: Joiner
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How to boost sales, increase retentions and confuse people: the tale of an unintentional VM Upgrade!

So even though new contracts taken out this month with either O2 or VM still quote the 3.9% + RPI figure for the annual price increase in March - I have upgraded both a VM (unintentionally, more below) and an O2 contract in the last 30days - it appea...

pgn by Level 77: Grand Master
  • 3003 Views
  • 20 replies
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I now hate smart phones

Can say I've not enjoyed my Samsung Galaxy S23 from the very start and now stuck with this hideous phone that controls pretty much my life. The fact that google is in a law suit with department of justice for anti-trust law and been fined 2.7 billion...