General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

upgrade

O2 coustomer service is very poor coustomer service.I want to upgrade my device but sometime call drop and sometime they,I need to call you back but nobody call me back.In my I have never see this type of coustomer service.

O2's Roaming partners

Does anybody know who aree O2's roaming partner(s) is/are in Finland? I have the phone set to "automatic" and it always finds Telia but this network seems to have substantial gaps in its coverage.

Order of 2 Samsungs 22SE

Hi order 2 Samsungs 22 SE mobile phones O2 told us on the phone they would be here today it's gone 6 and still no phones we are not happy at all with this service

Worst customer service EVER!!!!

Hi. Does anyone know how to help resolve issues please? I've had ongoing problems with O2 now for about 5 weeks! Phone is a waste of time as your just passed backwards and forwards to people who are absolutely useless at their jobs!!!! Many trips in ...

Re: How do I see my call logs

It really would appear they don't want you to track premium (or any other) calls. I think that's out of order, you should be able to see the calls you've made. One for the Ombudsman's office, I think.

8 Things You Should Do to Keep Your Phone Running Smoothly

There are a few useful hints in here :- 8 Things You Should Do to Keep Your Phone Running Smoothly (howtogeek.com)https://www.howtogeek.com/things-you-should-do-to-keep-your-phone-running-smoothly/

Mysterious payments

I keep having £1.50 deducted from my PAYG balance, 3 times in the last 5 days, does anyone know why and how I can stop it?

No data in the EU

Hi allI'm at my wit's end. I went to Germany in April, no access to data. When I returned, 02 told me they'd not turned on my roaming data on my account when I transferred from Virgin last year. All good I thought. I went to Poland last week - still ...

Credit Referral/Incorrect Information/Closed Accounts

Hi, I previously posted about a dire episode of o2 Customer service - I complained at least six times in writing, with no response, wrote to the credit file department at least 4 times, no response. I ended up paying off my handsets and moving over t...

Move from Monthly SIMO to SIMO PAYG

My Monthly SIMO contract ends in a few weeks. I want to move to a SIMO PAYG and keep my current number but can't find out how to do this. Can anyone offer advice please? TIA * Only doing this because connection has got increasingly poor over past few...