General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Poor Coverage & Bad Customer Service

I think I have made a biggest mistake of life to be with O2.It's been 10 months now and still they couldn't resolve my problem.I have been calling them and making complaints but the same answer like we will call you back or issue will be resolved sho...

Resolved! my insurance cover disappeared

Today I've made a call to make a claim, because I broke my screen of my phone few days ago. Surprisinly the advisor said I was not covered longer and my insurance was removed since my tariff upgrade. A month ago I upgraded my tariffs in the store cau...

UK Mail - Parcel Update

7:52 am - Your parcel is on the way to stop number 1, you are stop number 64! Looks like it's going to be a long day!! ETA between 15:19 and 16:19.

Resolved! O2 to EE and visa versa messages not being sent or received

I've recently been experiencing issues with messages. Myself and a friend both have iphones but he's on EE and I'm on O2. I reguarly send him messages that never get received. I don't know if this is a general messages issue or an iPhone imessages is...

Mast problems

It now been 6 weeks since the mast problems in DN14 7 area, ramdom call and texts sometimes texts are a day later, every week i have contacted them , with the reply it will be fixed shortly, even worse because my contract has run out the offering me ...

WARNING!!! O2Travel on Ferries

Having gone to the trouble of investigating how I can best use my phone for navigation in Spain and France and advised to use O2TRAVEL at £1.99 per day I duly subscribed confident that this is all I would pay extra. I boarded the ferry and checked em...

Over to you UK Mail

Everyone pray for my delivery tomorrow!

Resolved! scammers

Beware of scammers phoning you to say they are from O2. they have access to details of your account including your billing amount and ask for payment then the scam continues, they take payment from your card having pretended to be O2 and tect back a ...

new contract

My contract had ran out at the start of July, I phoned up to get my number transferred to my new phone. I was put to an advisor, she did not share her name, she was very unhelpful, telling me I had made a new contract in the March and had to pay over...

LG G3 Update

I have a G3 that I got unlocked (switched to TalkMobile). Am I correct in saying that the updates will still be coming from o2 servers? The only branding I can see on the phone is the o2 arena wallpaper, which doesn't have any writing on it, just fir...